SurveyMonkey Customer Support on Facebook

Contacting SurveyMonkey customer service via Facebook or Messenger

SurveyMonkey on Facebook
Facebook Business Page: https://www.facebook.com/surveymonkey/
Expect a response in: 2 hours
Best time to write: around 3pm
Rank: #5 of 5 ways to contact
683 customer votes
Why are you trying to reach them? Let us help by giving problem-specific advice and connecting you to people who had the same issue.

Recent reasons others searched for SurveyMonkey on Facebook

Hello Survey Money, I work for a Government agency that wish to use your services. But...How do I add SECTIONS to my survey? I have different groups of questions I want to pu...You should have received purchase order P****** from Alief ISD for Karen Smith for...Hello,**Yes I actually have my username or password but the email address we associated...I have contacted survey monkey about * different times with my question and each time t...My name is Abigail Ojo and I work at Interswitch Limited, Lagos, Nigeria.**I signed up...Hello, I prepared a survey with a question asking the audience whether they would be wi...i don't know my user name or password. this is my survey https:**l.facebook.com*l.php?u...Urgent response needed-Please!!! We have used Survey Monday for several years - Advanta...I want to host a *-hour webinar that will also become a ** week pilot radio show on Voi...Hello, I emailed on Dec. *th and have not received a reply or call back. Our account ha...I am trying to make an api call to add contacts to contact list. I have this call with...Dear all,**Please be advised that Financial Intelligence Unit of Sint Maarten is trying...I HAVE RETIRED AND NO LONGER NEED THE PRODUCT.**WHEN I SIGNED UP FOR THE SUBSCRIPTIONS...I work for a government agency. I am working with lots of little non-profit service del...My name if Teryl Windley from the Maryland State Department of Education. I have a Sur...

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SurveyMonkey Facebook-based Customer Help - Info & Stats

Address of Facebook pagehttps://www.facebook.com/surveymonkey/
Call-back availableNO
Facebook page hoursMon-Fri 1am-5pm PST
Ideal time to write3pm
First response time2
Average turnaround time5
Rank (amongst all ways to contact)5
Legibility of messaging83%
Quality of help70%
Customer votes683
Information last updatedTue Jan 12 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

SurveyMonkey Customer Service via Facebook: The Breakdown

SurveyMonkey's Facebook Business Page is one way to contact customer service and see if they are on Messenger at the same time. We don't always recommend this as the best way to reach them, and you can see our other suggestions right here. If there's a better, faster way to speak to a customer service rep about your issue, we got it. One reason that so few customers prefer to speak with businesses over Facebook is that the conversation is more private than, say, a conversation with SurveyMonkey over Twitter. And generally, if a Facebook option is available and their customer service department actually operates it, they likely have a big enough customer support operation to also communiate over the phone, by email, or sometimes even by chat. And of course we at GetHuman build tools to make communicating any of these ways even easier and less time-consuming, so there's that too. So far we have not built any tools to accelerate or improve communication through Facebook, but we may soon. Particularly for companies that are on Facebook Messenger.

Contacting SurveyMonkey in General

There are 5 ways to speak with SurveyMonkey customer support. This is just one of them. And not likely to be the best one. In almost every case, you would want to call SurveyMonkey if possible, or use the GetHuman Phone to call them so you don't have to wait on hold. The best way to talk to customer care, according to other SurveyMonkey customers, is the Online Help option we show above. If you know of other ways to reach SurveyMonkey that we haven't talked about here already, please let our research team know. Or if you think that SurveyMonkey has a better Facebook page or Messenger handle, we want to know that too! And we of course would want to share that with other customers in our ongoing fight to make customer service easier and more transparent to all.

Contacting SurveyMonkey

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