SEPTA Customer Support on Facebook

Contacting SEPTA customer service via Facebook or Messenger by GetHuman

SEPTA on Facebook
Facebook Business Page
https://www.facebook.com/septaphilly
Expect a response in: 3 hours
Best time to write: around 9:30am
Rank: #2 of 3 ways to contact
643 customer votes
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SEPTA Facebook-based Customer Help - Info & Stats

Address of Facebook page
https://www.facebook.com/septaphilly
Call-back available
NO
Facebook page hours
24 hou
Ideal time to write
9:30am
First response time
3
Average turnaround time
6
Rank (amongst all ways to contact)
2
Legibility of messaging
71%
Quality of help
90%
Customer votes
643
Information last updated
Wed Aug 15 2018 10:00:00 GMT+0000 (UTC)

SEPTA Customer Service via Facebook: The Breakdown

SEPTA's Facebook Business Page is one way to contact customer service and see if they are on Messenger at the same time. We don't always recommend this as the best way to reach them, and you can see our other suggestions right here. If there's a better, faster way to speak to a customer service rep about your issue, we got it. One reason that so few customers prefer to speak with businesses over Facebook is that the conversation is more private than, say, a conversation with SEPTA over Twitter. And generally, if a Facebook option is available and their customer service department actually operates it, they likely have a big enough customer support operation to also communiate over the phone, by email, or sometimes even by chat. And of course we at GetHuman build tools to make communicating any of these ways even easier and less time-consuming, so there's that too. So far we have not built any tools to accelerate or improve communication through Facebook, but we may soon. Particularly for companies that are on Facebook Messenger.

Contacting SEPTA in General

There are 3 ways to speak with SEPTA customer support. This is just one of them. And not likely to be the best one. In almost every case, you would want to call SEPTA if possible, or use the GetHuman Phone to call them so you don't have to wait on hold. The best way to talk to customer care, according to other SEPTA customers, is the 215-580-7800 option we show above. If you know of other ways to reach SEPTA that we haven't talked about here already, please let our research team know. Or if you think that SEPTA has a better Facebook page or Messenger handle, we want to know that too! And we of course would want to share that with other customers in our ongoing fight to make customer service easier and more transparent to all.
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