Rent A Center Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Rent A Center?
Q:
Does Rent A Center offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sat 7am-7pm CST. The least busy day is Thursday, and the most busy day is Friday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Rent A Center below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Rent A Center phone number to document the phone system.
Here is how our research team describes the way the Rent A Center phone system greets you: For assistance with your Rent-A-Center account, press 1. For Acceptance Now account, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-2 or stay on the line.
Below are some clips we've found from Rent A Center's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Brenna Center. All calls are recorded for quality assurance and training purposes.
For assistance with your Rent A Center account, please press one.
For assistance with your AcceptanceNow account, please press two."
Excerpt from a call with Rent A Center
Tuesday, May 28, 2024 1:34 PM
What are the hours and when should I call?
Rent A Center operates the call center for this 800-422-8186 phone number Mon-Sat 7am-7pm CT. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 77 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Rent A Center call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Rent A Center phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Rent A Center staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Rent A Center is Thursday. The most busy day to call is Friday, which averages 80% more phone calls by comparison. Again, this is based on a sample of 77 calls made with our AI-powered, web-based phone in the last 90 days.
- Mon
- Tue
- Wed
- Thu
- Quietest
- Fri
- Busiest
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.
The best time to call Rent A Center
In summation, the best day to call Rent A Center is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Rent A Center staffs the call center well on Thursday.
Why Customers Call Rent A Center
If you have time to do a bit of reading before you call Rent A Center, we recommend you read over some of our problem-specific articles.
What is Rent A Center?
Rent A Center is a popular rent-to-own retail company that offers customers the opportunity to obtain furniture, electronics, appliances, and other household necessities without the need for credit checks or long-term commitments. With over 4,000 stores across North America, Rent A Center allows individuals to choose from a wide selection of brand-name products and pay for them through flexible rental agreements. These agreements allow customers to make convenient weekly, bi-weekly, or monthly payments in a manner that suits their budget. Rent A Center also provides free delivery and set-up services, making it an attractive option for those in need of immediate access to essential items without the burden of full upfront payment. With its no-obligation return policy and the ability to rebuild credit history through on-time payments, Rent A Center offers a convenient and flexible way to acquire goods for everyday living.
What are the payment options for renting from Rent A Center?
At Rent A Center, we offer flexible payment options to suit your needs. Customers can choose from various convenient methods for renting our products. Firstly, we offer the option to make weekly, bi-weekly, or monthly payments. Secondly, you can also choose to pay in-store, online, or via our mobile app. Our in-store payments can be made by cash, check, or credit/debit card. For added convenience, we provide the option to set up automatic payments, ensuring you never miss a due date. Moreover, we offer the Preferred Customer Plus program, which allows you to enjoy additional perks and benefits. At Rent A Center, we strive to make renting easy and accessible for everyone, offering a variety of payment options to meet your specific preferences.
How does Rent A Center work?
Rent A Center offers a flexible and convenient rental service for a wide range of quality products. To start, customers can browse the website or visit a local store to choose the desired item - be it furniture, appliances, electronics, or more. With no credit checks and minimal upfront costs required, the rental process is accessible to many. After selecting a product, customers can opt for a flexible payment plan that best suits their budget. Rent A Center offers weekly, bi-weekly, or monthly payment options. Once the agreement is finalized, the product will be delivered and set up in the customer's home without any additional cost. Throughout the rental term, Rent A Center provides free repairs and replacements if needed. Customers can also take advantage of the flexible ownership options, including early purchase and upgrade opportunities. Ultimately, Rent A Center simplifies the process of renting essential items, making it convenient for anyone looking to access quality products with flexible payment options.
Top Rent A Center customer service problems
Click the link above to get answers to just about any Rent A Center customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Rent A Center, and their purpose. Are any of these similar to the reason you are trying to call?
Letter received for Rent A Center: "Received certified letter for Rent A Center."- From a call lasting 4m 32s , Jun 21, 2024 6:35 PM
Customer service complaint: "I hate more than anything is when someone calls me and kinda gets kinda hateful tone with me, then hangs up on me."- From a call lasting 19m 1s , Jun 6, 2024 6:50 PM
Delivery and account issues: "I recently attempted to purchase a couch, but it was delivered broken and the replacement wouldn't fit through the door, now I am being charged for something I don't have."- From a call lasting 5m 31s , Feb 16, 2024 8:04 PM
More Rent A Center Customer Service Contacts
There are of course other ways to contact Rent A Center customer service besides the phone. Below we list the best ones, by medium.
Rent A Center Customer Help Desk / Web Support
As a last, sometimes only, resort- Rent A Center customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Rent A Center's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rent A Center agent. This phone number is Rent A Center's best phone number because 4,086 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-422-8186 include Setup service, Cancel service, Overcharge/Strange charge, Complaint and other customer service issues. Rather than trying to call Rent A Center first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Rent A Center has 1 phone number. It's not always clear what is the best way to talk to Rent A Center representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Rent A Center. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Rent A Center. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.