Toll-free·Calls Customer Service·Most popular Pure Talk USA number
Q:How do I get a live human at Pure Talk USA?
A:Don't press anything, just wait on the line.
Q:Does Pure Talk USA offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-11pm EST, Sat 10am-9pm, Sun 12pm-9pm EST.The least busy day is Sunday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Tuesday, and the shortest are on Monday.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Pure Talk USA phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just wait on the line.
Here is how our research team describes the way the Pure Talk USA phone system greets you: Hello, thank you for calling Pure Talk. If you are an existing customer, please press 1.
Below are some clips we've found from Pure Talk USA's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello. Thank you for
If you are an existing SureTalk customer, please press one.
Please stay on the line while we put you in touch with a customer service representative.
If you have already signed up with PureTalk and need help activating service, or have questions about your new account, please press one."
Excerpt from a call with Pure Talk USA
Friday, January 5, 2024 5:19 PM
What are the hours and when should I call?
Pure Talk USA operates the call center for this 877-820-7873 phone number Mon-Fri 8am-11pm ET, Sat 10am-9pm, Sun 12pm-9pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 133 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Pure Talk USA phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Pure Talk USA staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Pure Talk USA is Sunday.The most busy day to call is Thursday, which averages 925% more phone calls by comparison.Again, this is based on a sample of 133 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Pure Talk USA is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Pure Talk USA staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Why call this Pure Talk USA number?
Below is a sample of recent calls to Pure Talk USA, and their purpose. Are any of these similar to the reason you are trying to call?
Phone activation assistance: "I just noticed that my phone is active finally."
- From a call lasting 10m 30s , Apr 4, 2024 6:27 PM
Trouble with phone activation: "I signed up earlier in the week, and I don't have service."
- From a call lasting 29m 12s , Apr 4, 2024 5:51 PM
Purchasing international roaming data: "I was gonna purchase extra data so I can use my maps here in Canada and then my call keeps getting disconnected."
- From a call lasting 20m 45s , Mar 30, 2024 2:22 PM
Assistance with international roaming: "I've been on vacation and can't use any data for maps to get around in Canada."
- From a call lasting 8m 5s , Mar 30, 2024 2:14 PM
Request for extra data: "I need my data boosted before my billing cycle is up because I'm on vacation in Canada and I can't use maps to get around."
- From a call lasting 10m 32s , Mar 30, 2024 2:02 PM
Inquiring about new plan: "I'm disabled, but I'd like to get my own phone and plan for my privacy issues."
- From a call lasting 16m 18s , Mar 24, 2024 8:17 PM
Phone technical issue: "My Android phone is stuck on the startup screen and I need assistance."
- From a call lasting 17m 4s , Mar 11, 2024 8:01 PM
Setting up new phone: "I wanna know what's the best way to if I buy a new phone through the mail, to get it activated, or how does that work?"
- From a call lasting 15m 45s , Feb 27, 2024 2:00 PM
Asking for contact information: "Can you provide me with your phone number?"
- From a call lasting 1m 15s , Feb 23, 2024 11:22 PM
No specific purpose: "Hello. How are you?"
- From a call lasting 4m 36s , Feb 22, 2024 5:25 PM
More Ways to Contact Pure Talk USA Customer Service
There are of course other ways to contact Pure Talk USA customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Pure Talk USA customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Pure Talk USA's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Pure Talk USA agent. This phone number is Pure Talk USA's best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-820-7873 include and other customer service issues. Rather than trying to call Pure Talk USA first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Pure Talk USA has 1 phone number. It's not always clear what is the best way to talk to Pure Talk USA representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Pure Talk USA. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Pure Talk USA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.