Pure Talk USA Customer FAQ

To pause cell service on a line, you would typically need to access your account settings through the Pure Talk USA website or app. Look for options related to "Manage Lines" or "Pause Service." Then, follow the prompts to suspend service temporarily for the desired line. Remember that there may be specific terms and conditions regarding pausing service, so make sure to review those before proceeding.

The voicemail number for Pure Talk is typically your own phone number. To access your voicemail, you generally dial your own number from your phone. If you have set up a different voicemail number, that would be used instead. Please check your device or voicemail settings for any specifics.

To set up voicemail on your Pure Talk phone, tap the phone icon and dial your voicemail number, typically 1 or your own phone number. Follow the prompts to create a password and set up your greeting. Once completed, your voicemail will be active. You can access it anytime by dialing the same number.

The PUK code is required to unlock your SIM card after several failed PIN attempts. You can find this code on the card that originally held your SIM or by contacting Pure Talk USA customer service using the most up-to-date contact information available here on this page.

To retrieve voice mail messages on your Pure Talk USA device, simply press and hold the '1' key on your phone's keypad. This will directly connect you to your voicemail box where you can listen to your messages. If you're prompted to enter a password, use the one you set up during the voicemail setup process. If you haven't set up your voicemail yet, you'll be guided through the setup process once you connect. Remember, accessing voicemail may consume plan minutes.