How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Houzz phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Houzz number should go right to a real human being
Below are some clips we've found from Houzz's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Houzz. Please note, your call may be recorded or monitored for quality and training purposes.
Our full privacy policy can be found at howes dot com.
For questions related to checking out or placing an order, please press one.
For questions about an order you've already placed, please press two."
Excerpt from a call with Houzz
Wednesday, January 10, 2024 6:45 PM
The first phone menu
"Thank you for calling Houzz. Please note your call may be recorded or monitored for quality and training purposes.
Our full privacy policy can be found at Howes dot com.
For questions related to checking out or placing an order, please press one.
For questions about an order you've already placed, please press two."
Excerpt from a call with Houzz
Friday, April 12, 2024 6:37 PM
In fact, much of this information on this page is superfluous because this Houzz phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Houzz operates the call center for this 800-368-4268 phone number Mon-Fri 5am-430pm PT.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 51 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Houzz phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Houzz staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Houzz is Tuesday.The most busy day to call is Monday, which averages 533% more phone calls by comparison.Again, this is based on a sample of 51 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Quietest
Wed
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Houzz is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Houzz staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Houzz number?
Below is a sample of recent calls to Houzz, and their purpose. Are any of these similar to the reason you are trying to call?
Wrong color received, return requested: "I received a rug in the wrong color and I want to return it."
- From a call lasting 6m 33s , Feb 9, 2024 11:14 PM
Refund request assistance: "I need to talk to someone about getting my money back for a trial subscription."
- From a call lasting 16m 39s , Jan 22, 2024 4:22 PM
Issue with delivery pick up: "I'm calling regarding one request for delivery, and somebody's supposed to contact us to pick it up, and nobody never contact."
- From a call lasting 8m 9s , Jan 10, 2024 6:45 PM
Conclusion and closing notes
This is Houzz's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Houzz agent. This phone number is Houzz's best phone number because 4,746 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-368-4268 include Account Setup, Overcharge on Account, Account Access, Cancel Account, Trouble With the App and other customer service issues. Rather than trying to call Houzz first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Houzz has 1 phone number. It's not always clear what is the best way to talk to Houzz representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Houzz. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Houzz. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.