ClassPass Customer Support on Facebook

Contacting ClassPass customer service via Facebook or Messenger

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528 customers have asked GetHuman if ClassPass answers customer inquiries on Facebook
ClassPass does not provide customer support through a Facebook Business Page or on Messenger, but you can tell us what your issue is below and we can help get you on the right track.

Recent reasons others searched for ClassPass on Facebook

I redeemed a gift for class pass, and now it does NOT show on my account, where is it...I cancelled my trial membership and can now see I have been charged a late cancellation...I am due to have a baby April **th. Obviously once this happens I will not be able to w...I cannot log-in to my classpass account, as it says incorrect password. However, my pas...I signed up for a free trial on class pass. Every class I tried to attend said it was f...Hi,*I am very disappointed that I was denied access to a class yesterday morning (Novem...Two months ago I signed up for a two week free trial on classpass. I was super excited...I had tried a free trial week with class pass (last week) - but since I wasn't able to...Hi Classpass Team,*I hope this message finds you well. I wanted to help my husband (Ant...I signed up for ClassPass and did my first class. I attempted to log back in to take an...I’m very upset and concerned. I used class pass once for a FREE class from a link my fr...I am being charged for cancelled account this should have been resolved in September *C...I used class pass to sign up for a Pilates class back in January and did not not that I...I left a review for the wrong studio and would like it corrected. **Also, the fact that...My friend invited me to an LA Playground active event which let me sign up for free wit...Hello, Today was my first day signing up and experiencing ClassPass. I booked a Workout...

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ClassPass Customer Service via Facebook: The Breakdown

ClassPass does not have a Facebook Business Page that is manned by their customer service department, but there are plenty of ways to get help. If you are trying to get an issue fixed or ask them a question, our advice is this: Contact ClassPass through their Help Desk instead. One reason that so few customers prefer to speak with businesses over Facebook is that the conversation is more private than, say, a conversation with ClassPass over Twitter. And generally, if a Facebook option is available and their customer service department actually operates it, they likely have a big enough customer support operation to also communiate over the phone, by email, or sometimes even by chat. And of course we at GetHuman build tools to make communicating any of these ways even easier and less time-consuming, so there's that too. So far we have not built any tools to accelerate or improve communication through Facebook, but we may soon. Particularly for companies that are on Facebook Messenger.

Contacting ClassPass in General

Believe it or not, this Facebook page is the only way we know of to communicate with ClassPass. Which doesn't bode well for trying to get a customer issue addressed. Fear not: viewing this page will trigger one of the GetHuman research staff to dig harder for other ways to contact ClassPass besides this. The best way to talk to customer care, according to other ClassPass customers, is the option we show above. If you know of other ways to reach ClassPass that we haven't talked about here already, please let our research team know. Or if you think that ClassPass has a better Facebook page or Messenger handle, we want to know that too! And we of course would want to share that with other customers in our ongoing fight to make customer service easier and more transparent to all.

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