British Telecom Customer Support on Facebook

Contacting British Telecom customer service via Facebook or Messenger by GetHuman

British Telecom on Facebook
Facebook Business Page
https://www.facebook.com/BTUK
Expect a response in: 2 hours
Best time to write: around 10:15am
Rank: #8 of 10 ways to contact
664 customer votes
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British Telecom Facebook-based Customer Help - Info & Stats

Address of Facebook page
https://www.facebook.com/BTUK
Call-back available
NO
Facebook page hours
24 hours, 7 days
Ideal time to write
10:15am
First response time
2
Average turnaround time
3
Rank (amongst all ways to contact)
8
Legibility of messaging
79%
Quality of help
74%
Customer votes
664
Information last updated
Fri Oct 12 2018 09:00:00 GMT+0000 (UTC)

British Telecom Customer Service via Facebook: The Breakdown

British Telecom's Facebook Business Page is one way to contact customer service and see if they are on Messenger at the same time. We don't always recommend this as the best way to reach them, and you can see our other suggestions right here. If there's a better, faster way to speak to a customer service rep about your issue, we got it. One reason that so few customers prefer to speak with businesses over Facebook is that the conversation is more private than, say, a conversation with British Telecom over Twitter. And generally, if a Facebook option is available and their customer service department actually operates it, they likely have a big enough customer support operation to also communiate over the phone, by email, or sometimes even by chat. And of course we at GetHuman build tools to make communicating any of these ways even easier and less time-consuming, so there's that too. So far we have not built any tools to accelerate or improve communication through Facebook, but we may soon. Particularly for companies that are on Facebook Messenger.

Contacting British Telecom in General

There are 10 ways to speak with British Telecom customer support. This is just one of them. And not likely to be the best one. In almost every case, you would want to call British Telecom if possible, or use the GetHuman Phone to call them so you don't have to wait on hold. The best way to talk to customer care, according to other British Telecom customers, is the 0800-800150 option we show above. If you know of other ways to reach British Telecom that we haven't talked about here already, please let our research team know. Or if you think that British Telecom has a better Facebook page or Messenger handle, we want to know that too! And we of course would want to share that with other customers in our ongoing fight to make customer service easier and more transparent to all.

Contacting British Telecom

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