Zaxby's Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Zaxby's?
A:Calling this Zaxby's number should go right to a real human being. You can also use our free service that can talk to Zaxby's for you and report back. Q:
Does Zaxby's offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Zaxby's below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Zaxby's phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Zaxby's number should go right to a real human being
Below are some clips we've found from Zaxby's's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for contacting Zaxby's guest experience.
If you're calling about an experience at one of our restaurants, Please call them directly for the quickest response.
To speak with a guest experience team member, please press number five.
For help with your online app order, please press one.
For Zacks, rewards account assistance, please press two."
Excerpt from a call with Zaxby's
Tuesday, May 21, 2024 2:10 PM
In fact, much of this information on this page is superfluous because this Zaxby's phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Zaxby's operates the call center for this 866-892-9297 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 92 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Zaxby's call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Zaxby's phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Zaxby's staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Zaxby's is Saturday. The most busy day to call is Friday, which averages 157% more phone calls by comparison. Again, this is based on a sample of 92 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Mon
- Tue
- Wed
- Thu
- Fri
- Busiest
- Sat
- Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.
The best time to call Zaxby's
In summation, the best day to call Zaxby's is Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Zaxby's
If you have time to do a bit of reading before you call Zaxby's, we recommend you read over some of our problem-specific articles.
What are the hours of operation for Zaxby's?
The hours of operation for Zaxby's may vary by location, but generally, we strive to provide convenient service for our valued customers. Most Zaxby's locations are open seven days a week, with typical operating hours between 10:30 AM and 10:00 PM. However, please note that these hours may differ depending on the specific Zaxby's restaurant near you. To get accurate information about the hours of operation for a particular Zaxby's, we recommend visiting our website and using the "Find a Location" tool or contacting the Zaxby's restaurant directly. Our commitment is to serve you delicious chicken meals and exceptional service whenever we're open!
What payment methods are accepted at Zaxby's?
Zaxby's accepts various payment methods for the convenience of our customers. We gladly accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we also accept mobile payments through popular platforms such as Apple Pay and Google Pay, making it easier than ever to complete your transaction. For those who prefer to pay in cash, it is also accepted at all Zaxby's locations. Offering a wide range of payment options, we strive to ensure that everyone can enjoy our delicious menu items without any hassle.
Are there any ongoing promotions or discounts at Zaxby's?
Yes, Zaxby's frequently offers ongoing promotions and discounts to provide value for our customers. We have different deals and discounts available throughout the year, so be sure to check our website or mobile app for the latest offers. Additionally, you can sign up for our Zax Club email program to receive exclusive promotions and news directly to your inbox. By becoming a Zax Club member, you'll also get a free Sandwich Meal just for joining! We understand the importance of providing affordable options, so we strive to keep offering promotions that allow you to enjoy our delicious chicken at a great value. Visit Zaxby's today to discover our current promotions and treat yourself to a flavorful meal.
Top Zaxby's customer service problems
Click the link above to get answers to just about any Zaxby's customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Zaxby's, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking HR contact: "I was just calling because I work at the the Zaxby's in New Braunfels."- From a call lasting 18m 21s , Jun 27, 2024 12:39 AM
Conclusion and closing notes
This is Zaxby's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Zaxby's agent. This phone number is Zaxby's's best phone number because 696 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-892-9297 include Make a reservation, Delivery problem, Cancel a reservation, Complaint, Overcharge/Strange charge and other customer service issues. Rather than trying to call Zaxby's first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Zaxby's has 1 phone number. It's not always clear what is the best way to talk to Zaxby's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Zaxby's. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Zaxby's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.