How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Vermont Department of Motor Vehicles (DMV/RMV) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Vermont Department of Motor Vehicles (DMV/RMV) number should go right to a real human being
Here is how our research team describes the way the Vermont Department of Motor Vehicles (DMV/RMV) phone system greets you: "Thank you for calling the Vermont Department of Motor Vehicles. Your call may be recorded for quality assurance. Please listen carefully before making a selection. To better assist you and help reduce wait times, please have pertinent information available, including your license plate number, a 17-digit VIN, personal ID number, or DMV return letter number. Without this information, your call may take longer to research and complete. If you have previously spoken to a representative about your call, please have that representative's name. For license, registration, or exams, press 1. For suspensions, press 2.
In fact, much of this information on this page is superfluous because this Vermont Department of Motor Vehicles (DMV/RMV) phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Vermont Department of Motor Vehicles (DMV/RMV) operates the call center for this 802-828-2000 phone number Mon-Fri 7:45am-4:30pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 11 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Vermont Department of Motor Vehicles (DMV/RMV) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Vermont Department of Motor Vehicles (DMV/RMV) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Vermont Department of Motor Vehicles (DMV/RMV) is Friday.The most busy day to call is Wednesday.Again, this is based on a sample of 11 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Vermont Department of Motor Vehicles (DMV/RMV) is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Vermont Department of Motor Vehicles (DMV/RMV) staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
My Experience Calling Vermont Department of Motor Vehicles (DMV/RMV) at this Number
According to the Vermont Department of Vehicles website, the phone number I should call is 1-802-828-2000 to get help with any issues. However, I called that four times at different times over two days, and the line was busy. A second number is listed on the website, so I attempted that, and it worked. That was annoying since the primary number also came off their website, but I assume that is a power outage or something they deal with on a regular basis since the backup number was listed under it.
I knew I had reached the correct number because it thanked me for calling the Vermont DMV and then reminded me to have my license plate, VIN, or personal ID number handy to expedite the phone call. Then I was given a very short list of options: press one for questions about licensing, registrations, and exams or press two for suspensions. I chose option one and then listened to a recording that went on for over three minutes.
The recording recited a number of tasks that could be done online and seemed to go on forever. First, it told me that any learner's permit or scheduling tasks could only be done online. If I needed to schedule something else, then I could call a different number or choose a different option to be immediately connected. Then it told me I could go online to take care of a variety of tasks, or I could mail a request to the DMV if I needed to cancel a registration after moving out of state.
There was no option to skip through any of this discussion, and it got quite annoying listening to a number of things that didn't pertain to my phone call. Finally, it stated that callers should wait three weeks for any transactions to finish before calling to check on their status and that for all other questions, press six.
After pressing six, I was connected to the general information line and reminded to have my name, date of birth, and license number to expedite the process. It took about ten minutes for someone to pick up once the wait music started, and that was after four minutes of the directory mess and recorded messaging. I was able to get an answer from the agent once they answered in under two minutes. It seemed a waste that it took me that long to ask one question. It was clear that they wanted people to avoid calling them, given how many things they stated could be done elsewhere.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
More Ways to Contact Vermont Department of Motor Vehicles (DMV/RMV) Customer Service
There are of course other ways to contact Vermont Department of Motor Vehicles (DMV/RMV) customer service besides the phone. Below we list the best ones, by medium.
Vermont Department of Motor Vehicles (DMV/RMV)'s website
As a last, sometimes only, resort- Vermont Department of Motor Vehicles (DMV/RMV) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Vermont Department of Motor Vehicles (DMV/RMV)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Vermont Department of Motor Vehicles (DMV/RMV) agent. This phone number is Vermont Department of Motor Vehicles (DMV/RMV)'s best phone number because 66 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 802-828-2000 include Local services, File a report, Complaint and other customer service issues. Rather than trying to call Vermont Department of Motor Vehicles (DMV/RMV) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Vermont Department of Motor Vehicles (DMV/RMV) has 1 phone number. It's not always clear what is the best way to talk to Vermont Department of Motor Vehicles (DMV/RMV) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Vermont Department of Motor Vehicles (DMV/RMV). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Vermont Department of Motor Vehicles (DMV/RMV). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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