Vermont Department of Motor Vehicles (DMV/RMV) Customer Service

Phone Number & Contact Info

Calling this Vermont Department of Motor Vehicles (DMV/RMV) Customer Number

By Christian Allen

Aug 14, 2023

According to the Vermont Department of Vehicles website, the phone number I should call is 1-802-828-2000 to get help with any issues. However, I called that four times at different times over two days, and the line was busy. A second number is listed on the website, so I attempted that, and it worked. That was annoying since the primary number also came off their website, but I assume that is a power outage or something they deal with on a regular basis since the backup number was listed under it. 

I knew I had reached the correct number because it thanked me for calling the Vermont DMV and then reminded me to have my license plate, VIN, or personal ID number handy to expedite the phone call. Then I was given a very short list of options: press one for questions about licensing, registrations, and exams or press two for suspensions. I chose option one and then listened to a recording that went on for over three minutes.

The recording recited a number of tasks that could be done online and seemed to go on forever. First, it told me that any learner's permit or scheduling tasks could only be done online. If I needed to schedule something else, then I could call a different number or choose a different option to be immediately connected. Then it told me I could go online to take care of a variety of tasks, or I could mail a request to the DMV if I needed to cancel a registration after moving out of state. 

There was no option to skip through any of this discussion, and it got quite annoying listening to a number of things that didn't pertain to my phone call. Finally, it stated that callers should wait three weeks for any transactions to finish before calling to check on their status and that for all other questions, press six.

After pressing six, I was connected to the general information line and reminded to have my name, date of birth, and license number to expedite the process. It took about ten minutes for someone to pick up once the wait music started, and that was after four minutes of the directory mess and recorded messaging. I was able to get an answer from the agent once they answered in under two minutes. It seemed a waste that it took me that long to ask one question. It was clear that they wanted people to avoid calling them, given how many things they stated could be done elsewhere. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Conclusion and closing notes

This is Vermont Department of Motor Vehicles (DMV/RMV)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Vermont Department of Motor Vehicles (DMV/RMV) agent. This phone number is Vermont Department of Motor Vehicles (DMV/RMV)'s best phone number because 96 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 802-828-2000 include Local services, File a report, Complaint and other customer service issues. Rather than trying to call Vermont Department of Motor Vehicles (DMV/RMV) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Vermont Department of Motor Vehicles (DMV/RMV) has 1 phone number. It's not always clear what is the best way to talk to Vermont Department of Motor Vehicles (DMV/RMV) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Vermont Department of Motor Vehicles (DMV/RMV). The two organizations are not related. GetHuman builds free tools, researches information, and shares tips and tricks from other consumers to help customers of companies like Vermont Department of Motor Vehicles (DMV/RMV). That can include tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep, or talk to a company's customer service operation for you. GetHuman believes that this fills an important gap between fragmented support models, makes the customer care experience more uniform, and even answers questions that businesses and agencies are reluctant to answer (but shouldn't be) - making the customer experience less confusing for all. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with others, we'll keep improving it.

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