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Torrid.com Customer FAQ

Top Answers & How-to Guides

What is Torrid.com's Phone Number?

The question we are asked most often is about how to talk to Torrid.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you offer gift wrapping or gift cards?

Yes, Torrid offers both gift wrapping and gift cards to enhance your shopping experience. Our gift wrapping service allows you to add...
Ask any question you have about Torrid.com customer service, get an answer now.
Contact Torrid.com customer service

Shipping and Delivery

How Do I Track My Package with Torrid.com?

It is always a good idea to track your package with Torrid.com to find out when you can expect your order so you can watch for it and...
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How long will it take for my order to be delivered?

At Torrid.com, we understand the excitement of receiving your order promptly. Delivery timeframes may vary depending on the shipping...
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Returns and Exchanges

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item from Torrid.com, please contact our Customer Service team as soon as possible. Provide them...
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What is Torrid's return policy?

Torrid's return policy allows customers to return most merchandise within 60 days of the purchase date for a full refund or exchange....
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Order Management

Can I cancel or edit my order after it has been placed?

Yes, you can cancel or edit your order after it has been placed. However, please note that we process orders quickly, so it is important...
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International Shipping

Do you offer international shipping?

Yes, Torrid.com offers international shipping to select countries. Customers can place an order for delivery to various international...
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Payment Methods

What payment methods are accepted on Torrid.com?

Torrid.com accepts several payment methods to provide convenience and flexibility for customers. The website welcomes major credit...
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Promotions and Discounts

Can I use multiple promo codes on one order?

No, Torrid.com only allows the use of one promo code per order. Multiple promo codes cannot be combined or stacked to receive additional...
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What are Torrid Haute Cash rewards and how do I use them?

Torrid Haute Cash rewards are a loyalty program that allows customers to earn discounts on future purchases. When shopping at Torrid,...
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Are there any exclusions or limitations on using promo codes or discounts?

Yes, there are certain exclusions and limitations when using promo codes or discounts on Torrid.com. The promo codes and discounts...
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Gift Options

Do you offer gift wrapping or gift cards?

Yes, Torrid offers both gift wrapping and gift cards to enhance your shopping experience. Our gift wrapping service allows you to add...
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Help me with my Torrid.com customer service issue

Ask any question you have about Torrid.com customer service. We will do our best to get you answers right away.
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