A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Friday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 17 minutes.The longest hold times are on Friday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Icelandair below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Icelandair phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2
Below are some clips we've found from Icelandair's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Icelandair.
Please note that for quality and training purposes, your call may be recorded.
For reservations and general inquiries, press one.
If you are traveling"
Excerpt from a call with Icelandair
Monday, February 12, 2024 9:47 PM
The first phone menu
"Thank you for calling Icelandair.
Please note that for quality and training purposes, your call may be recorded.
For reservations and general inquiries, press one.
If you are a travel agent, press two."
Excerpt from a call with Icelandair
Sunday, May 5, 2024 4:48 PM
What are the hours and when should I call?
Icelandair operates the call center for this 800-223-5500 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 160 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Icelandair call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Icelandair phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Icelandair staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Icelandair is Friday.The most busy day to call is Monday, which averages 200% more phone calls by comparison.Again, this is based on a sample of 160 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Icelandair is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Icelandair staffs the call center well on Friday.
Why Customers Call Icelandair
If you have time to do a bit of reading before you call Icelandair, we recommend you read over some of our problem-specific articles.
Icelandair offers a generous baggage allowance for its flights. The allowance varies depending on the fare type and destination. For Economy Class on transatlantic routes, passengers are allowed to bring one carry-on bag weighing up to 10 kg (22 lbs) and one personal item, such as a purse or laptop bag. Checked baggage allowances differ based on fare class, with Economy Light allowing no checked bags, Economy Standard permitting one piece weighing up to 23 kg (50 lbs), and Economy Flex enabling two pieces at the same weight limit. For Saga Class, the checked baggage allowance increases to two bags weighing up to 32 kg (70 lbs) each. Passengers are encouraged to review the specific baggage rules on the Icelandair website or contact customer service for more information.
Icelandair has a comprehensive policy in place for unaccompanied minors (UMs) traveling on their flights. Children aged 5 to 11 must avail the Unaccompanied Minor service, which ensures their safety and comfort throughout the journey. This service includes support from Icelandair staff who assist with check-in, accompany the child through security and immigration, and stay with them until they are safely handed over to the designated guardian at their destination. Additionally, UMs are seated near the crew's station for increased supervision. For children aged 12 to 17, the Unaccompanied Minor service is optional, but highly recommended. The airline provides appropriate attention and assistance, ensuring UMs feel secure while traveling alone. Icelandair's dedication to the well-being of unaccompanied minors ensures a worry-free experience for both children and parents.
Icelandair understands that flight cancellations and delays can be frustrating, and we strive to provide our passengers with the best possible customer service in such situations. If a flight is canceled due to weather conditions, technical issues, or other unforeseen circumstances, we offer rebooking options or a refund of the ticket purchase price. In the case of a significant delay, we provide assistance with hotel accommodations, meals, and transportation, as necessary. Passengers are encouraged to monitor their flight status through our website or mobile app and subscribe to flight alerts to stay informed about any changes. We apologize for any inconvenience caused by these situations and appreciate your understanding as we prioritize the safety and well-being of our passengers.
Click the link above to get answers to just about any Icelandair customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Icelandair, and their purpose. Are any of these similar to the reason you are trying to call?
Following up on refunds: "I would like to inquire about why that is."
- From a call lasting 21m 49s , Aug 14, 2024 6:02 PM
Confirm flight booking: "I need to confirm that my return flight to EWR is still booked, even though I didn't take the first leg of the journey."
- From a call lasting 34m 10s , Aug 1, 2024 6:29 PM
Rebook missed flight: "He had a connecting flight that he missed."
- From a call lasting 18m 54s , Jul 31, 2024 6:47 AM
Lost baggage tracking, seat refunds: "We have some lost baggage and need new tracking numbers, also seeking refunds for assigned seats without extra leg room."
- From a call lasting 52m 16s , Jul 22, 2024 6:44 PM
Information about why customers call Icelandair is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Icelandair customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Icelandair's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Icelandair agent. This phone number is Icelandair's best phone number because 13,632 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-223-5500 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Icelandair first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Icelandair has 1 phone number. It's not always clear what is the best way to talk to Icelandair representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Icelandair. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Icelandair. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.