A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Hermes.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Hermes.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Option 1
Below are some clips we've found from Hermes.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Hermes. We are currently closed.
To leave a message, please press one, and Hermes shopping specialist will return your call.
You may also contact us by email at service dot u s at air meds dot com."
Excerpt from a call with Hermes.com
Tuesday, February 27, 2024 1:40 PM
The first phone menu
"Thank you for calling Hermes. To ensure our tradition of service, this call may be recorded.
For all other inquiries, please press zero.
To place an order or to inquire about an existing order, please press one.
For store location, hours, and contact information, please press two."
Excerpt from a call with Hermes.com
Wednesday, January 8, 2025 6:54 PM
After you press 1
"For product information, please press three.
To request a All of our specialists are currently assisting other customers Please press one to receive a callback.
Press two to leave a message."
Excerpt from a call with Hermes.com
Friday, January 26, 2024 2:28 PM
What are the hours and when should I call?
Hermes.com operates the call center for this 800-441-4488 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 543 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Hermes.com at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hermes.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hermes.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Hermes.com is Sunday.The most busy day to call is Monday, which averages 400% more phone calls by comparison.Again, this is based on a sample of 543 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Hermes.com is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Hermes.com staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Hermes.com
Below is a sample of recent calls to Hermes.com, and their purpose. Are any of these similar to the reason you are trying to call?
Delivery issue: "I should have had the delivery from you today, and it's saying that you attempted to deliver it."
- From a call lasting 13m 49s , Jan 8, 2025 9:52 PM
Information about why customers call Hermes.com is extracted from issues that customers have reported to GetHuman.
This is Hermes.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hermes.com agent. This phone number is Hermes.com's best phone number because 6,792 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-441-4488 include Track an Order, Missing Item, Missed Delivery, Item Not Picked Up, Change Address and other customer service issues. Rather than trying to call Hermes.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Hermes.com has 1 phone number. It's not always clear what is the best way to talk to Hermes.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Hermes.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hermes.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.