A:Press 0 at the first menu, then you must choose an option 1-3.Our free phone can also navigate phone menus to get a live human at Hawaiian Telcom for you.
Q:
Does Hawaiian Telcom offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Wednesday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Hawaiian Telcom below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Hawaiian Telcom phone number to document the phone system.
Here is how our research team describes the way the Hawaiian Telcom phone system greets you: Thank you for calling Chanel. Please note this call may be recorded. For fashion inquiries, including handbags, accessories, shoes, and ready-to-wear orders, press 1. For questions about fragrance, beauty, and eyewear, press 2. For watches and fine jewelry inquiries, press 3. For repair service information, please press 4. For all other inquiries, please press 5. If you know your party's extension, please press 0.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at the first menu, then you must choose an option 1-3.
Below are some clips we've found from Hawaiian Telcom's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Aloha.
And thanks for calling Hawaiian Telcom. If you're not in Hawaiian Telcom, Telkom customer yet, press one.
If you are already an Hawaiian telecom customer and require support for your services, press two.
To better assist you, please enter your ten digit billing telephone number your fifteen digit account number, or your contact number now."
Excerpt from a call with Hawaiian Telcom
Thursday, February 22, 2024 7:11 PM
The first phone menu
"Aloha.
And thanks for calling Hawaiian Telcom. If you're not in Hawaiian Telcom, Telkom customer yet, press one.
If you are already an Hawaiian telecom customer and require support for your services, press two."
Excerpt from a call with Hawaiian Telcom
Thursday, February 22, 2024 7:11 PM
What are the hours and when should I call?
Hawaiian Telcom operates the call center for this 877-482-2211 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 56 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Hawaiian Telcom at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hawaiian Telcom phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hawaiian Telcom staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Hawaiian Telcom is Sunday.The most busy day to call is Friday, which averages 200% more phone calls by comparison.Again, this is based on a sample of 56 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
Click the link above to get answers to just about any Hawaiian Telcom customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Hawaiian Telcom, and their purpose. Are any of these similar to the reason you are trying to call?
Email address inquiry: "I wanted to know if my email address is on my home phone number account or my business phone number account?"
- From a call lasting 6m 41s , Jan 14, 2025 10:13 PM
Account number clarification: "Account number is two and then zeros and then eight two three one zero nine."
- From a call lasting 3m 10s , Mar 21, 2024 11:00 AM
Information about why customers call Hawaiian Telcom is extracted from issues that customers have reported to GetHuman.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Hawaiian Telcom customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Hawaiian Telcom's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hawaiian Telcom agent. This phone number is Hawaiian Telcom's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-482-2211 include and other customer service issues. Rather than trying to call Hawaiian Telcom first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Hawaiian Telcom has 1 phone number. It's not always clear what is the best way to talk to Hawaiian Telcom representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Hawaiian Telcom. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hawaiian Telcom. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.