How do I talk to a live human at First Premier Bank?
A:Press 1, then 0 then 0 then 0# at each prompt asking for the card number until transferred.Our free phone can also navigate phone menus to get a live human at First Premier Bank for you.
Q:
Does First Premier Bank offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-9pm CST.The least busy day is Monday, and the most busy day is Wednesday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Monday, and the shortest are on Wednesday.You can skip the hold time for free.
Toll-free · Mon-Fri 7am-9pm CST · Press 1, then 0 then 0 then 0# at each prompt asking for the card number until transferred · · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for First Premier Bank below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this First Premier Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then 0 then 0 then 0# at each prompt asking for the card number until transferred
Below are some clips we've found from First Premier Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Premier Bankcard.
To receive instructions in English, for information about your credit card, including how to select your personalized PIN, press one.
To pay by phone using a checking account or debit card or to obtain a list of payment options.
Press two if you have already completed an application and would like check the status of it, press three."
Excerpt from a call with First Premier Bank
Monday, January 8, 2024 8:42 PM
They may ask you to enter information with the dial pad
"Thank you for calling Premier Bankcard. To receive instructions in English, press one.
For information about your credit card, including how to select to get started please enter your sixteen digit credit card number."
Excerpt from a call with First Premier Bank
Monday, April 7, 2025 1:51 PM
What are the hours and when should I call?
First Premier Bank operates the call center for this 800-987-5521 phone number Mon-Fri 7am-9pm CT.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 625 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with First Premier Bank at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this First Premier Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like First Premier Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call First Premier Bank is Monday.The most busy day to call is Wednesday, which averages 35% more phone calls by comparison.Again, this is based on a sample of 625 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Quietest
Tue
Wed
Busiest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call First Premier Bank is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that First Premier Bank staffs the call center well on Monday.
Why Customers Call First Premier Bank
If you have time to do a bit of reading before you call First Premier Bank, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any First Premier Bank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to First Premier Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Account balance inquiry: "I'm trying to find out how much I owe First Premier Bank."
- From a call lasting 4m 37s , Apr 7, 2025 1:51 PM
Pay balance inquiry: "I was wanting to know how do I pay that balance off, get it down to a zero balance."
- From a call lasting 6m 11s , Mar 5, 2025 8:55 PM
Report lost wallet: "I lost my wallet."
- From a call lasting 4m 14s , Feb 8, 2025 8:24 PM
Credit card inquiries: "I'm calling to find out two things."
- From a call lasting 3m 49s , Feb 4, 2025 7:07 PM
Missing bank statement: "I haven't received my bank statement for this month."
- From a call lasting 4m 19s , Jan 30, 2025 8:27 PM
Information about why customers call First Premier Bank is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- First Premier Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is First Premier Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a First Premier Bank agent. This phone number is First Premier Bank's best phone number because 13,686 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-987-5521 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call First Premier Bank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, First Premier Bank has 2 phone numbers. It's not always clear what is the best way to talk to First Premier Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for First Premier Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like First Premier Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.