Toll-free · 6am-midnight EST · Calling this American Girl number should go right to a real human being · · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this American Girl phone number to document the phone system.
Here is how our research team describes the way the American Girl phone system greets you: To place an order, obtain shipping status, or get general info on products or retail stores, press 1. For existing orders or gift cards, press 2. For retail store reservations, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-3.
What are the hours and when should I call?
American Girl operates the call center for this 800-845-0005 phone number Mon-Fri 7am-10pm, Sat-Sun 9am-6pm CT.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 72 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Girl phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Girl staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call American Girl is Monday.The most busy day to call is Wednesday, which averages 240% more phone calls by comparison.Again, this is based on a sample of 72 calls made with our AI-powered, web-based phone in the last 90 days.
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The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call American Girl
In summation, the best day to call American Girl is Monday.In this case, it's a no-brainer. Monday is not only the least busy day for calling this American Girl number, but it is also the day with the shortest hold times.
Why Customers Call American Girl
If you have time to do a bit of reading before you call American Girl, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any American Girl customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call American Girl is extracted from issues that customers have reported to GetHuman.
Use this address to email customer service for help
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and American Girl will reply our your email.
As a last, sometimes only, resort- American Girl customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is American Girl's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Girl agent. This phone number is American Girl's best phone number because 25,776 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-845-0005 include Cancel order, Returns, Gift card issue, Missing items and other customer service issues. The American Girl call center that you call into has employees from San Antonio, TX / Belize and is open Mon-Fri 7am-10pm, Sat-Sun 9am-6pm CT according to customers. In total, American Girl has 2 phone numbers. It's not always clear what is the best way to talk to American Girl representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for American Girl. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like American Girl. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.