A:Press 1 at the first menu, then 1 at the second prompt, then 2.Our free phone can also navigate phone menus to get a live human at Aeroplan for you.
Q:
Does Aeroplan offer 24 hour customer service?
A:Not at this number; hours here are 7am-midnight EST.The least busy day is Saturday, and the most busy day is Monday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 21 minutes and 26 seconds.The longest hold times are on Sunday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Aeroplan below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Aeroplan phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 at the first menu, then 1 at the second prompt, then 2
Below are some clips we've found from Aeroplan's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Aeroplan. Yeah. This is a Hock For English, press one.
Please provide your response."
Excerpt from a call with Aeroplan
Friday, January 19, 2024 1:14 PM
They may ask your reason for calling (instead of a menu)
"To continue without a membership, please say continue.
For your trip with confidence. Search for entry requirements of your destination using our online tool by visiting air canada dot com slash entry requirements.
I help you today? You can say something like new booking, existing booking, missing points, or login issues."
Excerpt from a call with Aeroplan
Saturday, March 22, 2025 6:38 PM
They may ask you to enter information with the dial pad
"Welcome to Aeroplan.
For English, press one.
Prepare for your trip with confidence. Search for entry requirements of your destination using our online tool by visiting air canada dot com back slash entry requirements.
If you're an Aeroplan member, please say enter your Aeroplan number for profile access."
Excerpt from a call with Aeroplan
Thursday, October 10, 2024 12:09 PM
They may ask you to say or enter information
"Access. To continue without a membership, please say continue.
Please provide your response. If you're an AirePlant member, please say or enter your Aeroplan number for profile access."
Excerpt from a call with Aeroplan
Saturday, March 22, 2025 6:38 PM
What are the hours and when should I call?
Aeroplan operates the call center for this 800-361-5373 phone number 7am-midnight ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 959 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Aeroplan at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Aeroplan phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Aeroplan staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Aeroplan is Saturday.The most busy day to call is Monday, which averages 69% more phone calls by comparison.Again, this is based on a sample of 959 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Sunday, which is 2087% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Aeroplan is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Aeroplan staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Aeroplan
If you have time to do a bit of reading before you call Aeroplan, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Aeroplan customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Aeroplan, and their purpose. Are any of these similar to the reason you are trying to call?
Flight booking inquiry: "Barry is saying that you need a hundred and four thousand points."
- From a call lasting 6m 20s , Apr 10, 2025 9:44 PM
Connecting Aeroplan number: "Connecting a Aeroplan number to a upcoming flight."
- From a call lasting 17m 46s , Apr 8, 2025 3:20 PM
Change flight reservation: "So I need to make a change on a flight reservation."
- From a call lasting 81m 22s , Apr 8, 2025 12:11 AM
Information about why customers call Aeroplan is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Aeroplan customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Aeroplan's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Aeroplan agent. This phone number is Aeroplan's best phone number because 18,384 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-361-5373 include Find an Itinerary, Account Setup, Account Access, Cancel Account, Overcharge on Account and other customer service issues. The Aeroplan call center that you call into has employees from Covington, KY / Honduras and is open 7am-midnight ET according to customers. In total, Aeroplan has 1 phone number. It's not always clear what is the best way to talk to Aeroplan representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Aeroplan. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Aeroplan. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.