Does 1-800-FLOWERS.COM offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 89 minutes.The longest hold times are on Friday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for 1-800-FLOWERS.COM below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this 1-800-FLOWERS.COM phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3, then 2
Below are some clips we've found from 1-800-FLOWERS.COM's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello, and thank you for calling one eight hundred flowers dot com.
Your call may be recorded for quality assurance purposes.
If you need assistance with your order, I can help you. Or please visit us on the web and select the my orders link after logging in."
Excerpt from a call with 1-800-FLOWERS.COM
Wednesday, January 17, 2024 10:53 PM
What are the hours and when should I call?
1-800-FLOWERS.COM operates the call center for this 800-356-9377 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 96 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the 1-800-FLOWERS.COM call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this 1-800-FLOWERS.COM phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like 1-800-FLOWERS.COM staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call 1-800-FLOWERS.COM is Sunday.The most busy day to call is Friday, which averages 2400% more phone calls by comparison.Again, this is based on a sample of 96 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The 1-800-Flowers return policy ensures customer satisfaction. If for any reason you are not fully delighted with your purchase, please contact our customer service within 7 days of receiving your order. We will replace the item or issue a refund promptly. For perishable products, such as fresh flowers or plants, please notify us within 48 hours of delivery to qualify for a replacement or refund. Please understand that some products may be non-refundable or subject to a restocking fee. Our goal is to exceed your expectations, so we encourage you to reach out to our dedicated customer service team and they will be happy to assist you with any questions or concerns regarding returns.
1-800-FLOWERS.COM has a flexible substitution policy to ensure the timely delivery and quality of your floral arrangement. In situations where a specific flower or container is unavailable, our skilled florists carefully select the best alternative to maintain the overall look, style, and value of the original arrangement. Substitutions may include flowers of similar color and shape or a container of equal or higher value. We guarantee that any substitutions will be of equal or greater beauty and value, and will not compromise the overall aesthetic of the gift. If you have any specific requests or concerns regarding substitutions, please contact our customer service team, and we will make every effort to accommodate your preferences.
This Gethuman guide walks 1-800-Flowers customers through tracking their gift and explains some benefits of creating an account, including being able to modify your order before it ships. Customers can also use the order number and recipient's zip code to track their order. Additionally, orders shipped by a local florist or USPS won't have tracking information, but orders shipped by UPS and FedEx will.
Click the link above to get answers to just about any 1-800-FLOWERS.COM customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to 1-800-FLOWERS.COM, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about order status: "I'm calling to check on the status of an order I placed."
- From a call lasting 11m 3s , Nov 14, 2024 4:50 PM
Requesting a refund: "The flowers were never delivered."
- From a call lasting 7m 26s , Oct 19, 2024 4:37 PM
Delivery issue and refund: "But eighth of October, your company didn't deliver the birthday cake to my son."
- From a call lasting 24m 35s , Oct 9, 2024 8:20 PM
Delivery issue inquiry: "I want to ask what happened to my order because your company didn't deliver the birthday cake to my son."
- From a call lasting 12m 20s , Oct 9, 2024 7:57 PM
Order delivery issue: "My order was marked as delivered yesterday, but the recipient didn't receive it."
- From a call lasting 2m 49s , Sep 16, 2024 6:26 PM
Ordering sympathy flowers: "I'm trying to order some sympathy flowers."
- From a call lasting 14m 26s , Aug 24, 2024 1:47 PM
Order placement difficulty: "I'm having a hard time placing an order."
- From a call lasting 3m 5s , Jul 13, 2024 6:47 PM
Incorrect order received: "My brother's birthday cake was ruined, and he got brownies instead of a fruit cake, plus the surprise was spoiled."
- From a call lasting 11m 41s , Jun 20, 2024 5:48 PM
Issue with order delivery: "I placed an order yesterday for my brother's birthday, it's his birthday today and the delivery guy..."
- From a call lasting 4m 8s , Jun 20, 2024 5:42 PM
Order delivery time confirmation: "I'm calling you now to confirm that my order will be there by your guaranteed delivery time of six PM eastern."
- From a call lasting 7m 22s , Feb 23, 2024 10:20 PM
Information about why customers call 1-800-FLOWERS.COM is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- 1-800-FLOWERS.COM customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is 1-800-FLOWERS.COM's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a 1-800-FLOWERS.COM agent. This phone number is 1-800-FLOWERS.COM's best phone number because 2,484 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-356-9377 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call 1-800-FLOWERS.COM first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, 1-800-FLOWERS.COM has 1 phone number. It's not always clear what is the best way to talk to 1-800-FLOWERS.COM representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for 1-800-FLOWERS.COM. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like 1-800-FLOWERS.COM. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.