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eBags.com Customer FAQ

Top Answers & How-to Guides

What is eBags.com's Phone Number?

The question we are asked most often is about how to talk to eBags.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I reset my password?

To reset your password, simply go to the login page and click on the "Forgot Password" link. You will then be prompted to enter the...

Can I cancel or change my order after it has been placed?

Yes, eBags allows customers to cancel or change an order after it has been placed, but there are certain conditions to consider. If...
Ask any question you have about eBags.com customer service, get an answer now.

Recent eBags.com Customer Questions

What shipping service does ebags use

eBags uses multiple shipping services to deliver orders to customers. These typically include major carriers such as UPS, FedEx, or USPS. The specific carrier used for your shipment may vary based on your location and the size of your package. When you place an order, the most appropriate shipping method is selected based on these factors to ensure your package arrives safely and efficiently.
Asked Mar 28, 2024 1:54 AM

Help me with my eBags.com customer service issue

Account Management

How can I reset my password?

To reset your password, simply go to the login page and click on the "Forgot Password" link. You will then be prompted to enter the...

Can I cancel or change my order after it has been placed?

Yes, eBags allows customers to cancel or change an order after it has been placed, but there are certain conditions to consider. If...

Order Information

How long does it take to receive my order?

The delivery time for your order largely depends on the shipping method you choose at checkout. We offer various shipping options such...

Can I track my order?

Yes, you can track your order on eBags.com. Once your order has been shipped, you will receive a confirmation email with a tracking...

Return Policy

What is your return policy?

At eBags.com, our return policy ensures your complete satisfaction with your purchase. Should you need to return an item, you have...

International Shipping

Do you ship internationally?

Yes, eBags.com offers international shipping to select countries worldwide. We understand that our customers come from diverse locations,...

Payment Methods

What payment methods do you accept?

At eBags.com, we understand the importance of a seamless and secure shopping experience. That is why we offer a variety of payment...

Rewards Program

What is the eBags rewards program?

The eBags rewards program is a loyalty program designed to reward customers for their continued support and purchases. By signing up...

Discounts and Promotions

Are there any discounts or promotions available?

Yes, at eBags.com, we frequently offer discounts and promotions to provide our customers with great value on their purchases. We believe...

Gift Services

Do you offer gift wrapping services?

Yes, we offer gift wrapping services at eBags.com. We understand that gift-giving is a special gesture, so we want to make it easier...

Product Warranty

What is the warranty on your products?

We offer a robust warranty on our products to ensure your satisfaction. The specific warranty coverage varies depending on the brand...

Size Guide

Do you have a size guide for your bags?

Yes, we have a comprehensive size guide available for all our bags on our website. We understand the importance of finding the perfect...
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