Can I cancel or change my order after it has been placed?

Yes, eBags allows customers to cancel or change an order after it has been placed, but there are certain conditions to consider. If the order has not yet shipped, customers can simply log into their eBags account, locate the specific order, and select the "Cancel" or "Change" option. However, if the order has already been shipped, customers need to follow the return process instead. They can request a return authorization within 30 days of receiving the products by contacting the eBags Customer Care team. The customer will be responsible for shipping fees associated with the return. It's important to note that personalized or monogrammed items cannot be canceled or changed once the order has been placed. Overall, eBags strives to accommodate customers' needs and provides options to modify or cancel orders when possible.