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What is buybuy Baby's policy on damaged items?

Asked 4 months ago
buybuy Baby has a clear policy in place regarding damaged items. If a customer receives a product that is damaged, it is typically recommended that they report the issue as soon as possible. Customers should check the specific return and exchange guidelines outlined on the buybuy Baby website, which provide detailed instructions for returning damaged products. Generally, customers will need to have their order confirmation or receipt handy, as this will help streamline the process. In many cases, buybuy Baby may offer an exchange or a refund depending on the circumstances of the damage. It is also advisable for customers to take photos of the damaged item, as this can be helpful in expedited processing of their request. For the most accurate and up-to-date information, including any potential time frames for returns, customers are encouraged to review the relevant policies presented on the current web page.
Answered Jul 23rd 2025

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