buybuy Baby Customer FAQ

We apologize for any confusion. Prices can change due to ongoing promotions, sales, or updates, which can cause discrepancies between the price seen on the website and the one you received in an email. It's possible that the email may have mentioned a promotional price that was valid at the time but has since changed. The current price stated on the website is the one you will need to pay at the time of purchase. Always refer to the website for the most up-to-date pricing information.

We can definitely help with that. When placing an order with buybuy Baby, there is an option to add a gift message during the checkout process. This message will be printed on a gift enclosure card and included with your gift. If you've already placed your order and forgot to add this, unfortunately we're unable to add it after the order is placed. However, you can send a separate card yourself. We hope this helps to make your gift extra special!