What is the return policy for items purchased from Babydirect.com?

At Babydirect.com, we understand that sometimes products might not meet your expectations. That's why we offer a hassle-free return policy. If for any reason you are not completely satisfied with an item you purchased from us, you have 30 days from the date of delivery to return it. All items must be in their original packaging and in unused condition to be eligible for a refund or exchange. To initiate a return, simply contact our customer service team with your order number and reason for return. They will provide you with a return authorization and guide you through the process. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defective or damaged item. We strive to make your shopping experience with us as enjoyable and worry-free as possible.