What is the return policy for Baby-memory-books.com?

At Baby-memory-books.com, we strive to ensure your complete satisfaction with our products. If you are not completely happy with your purchase, you have a 30-day window from the date of delivery to return the item for a refund or exchange. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging. Personalized or customized items cannot be returned unless there is a manufacturing defect or error on our part. Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our end. Once the returned item is received and inspected, we will process the refund or exchange promptly. For further details or to initiate a return, please contact our customer service team.