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Yorkshire Water Customer FAQ

Top Answers & How-to Guides

What is Yorkshire Water's Phone Number?

The question we are asked most often is about how to talk to Yorkshire Water customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I access my account and billing information online?

Yorkshire Water customers can access their account and billing details online via the customer portal. This allows them to view...
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Recent Yorkshire Water Customer Questions

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Billing and Payments

What are the different ways to pay my water bill?

Yorkshire Water provides various methods for paying water bills, including online payments through their website, payments by...
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Can I change the name on my water bill if I move house?

When moving, it is essential to inform Yorkshire Water to update the name on the water bill. The new occupant's name should be...
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How can I set up a direct debit for my water bill?

To establish a direct debit with Yorkshire Water, one must collect necessary account details, and then typically set it up...
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What happens if I don’t pay my water bill on time?

If a water bill remains unpaid, Yorkshire Water usually sends reminders and may escalate the issue if payments continue to be...
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What should I do if I receive a bill I don’t understand?

If a customer is confused by a bill from Yorkshire Water, they should first review the bill's details, including water usage...
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Water Meter Installation

Can I apply for a water meter to be installed at my property?

Individuals can apply for a water meter installation with Yorkshire Water, which can assist in tracking usage and possibly...
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Can I access my account and billing information online?

Yorkshire Water customers can access their account and billing details online via the customer portal. This allows them to view...
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Assistance and Tariffs

What assistance programs are available for customers who are struggling to pay their water bill?

Yorkshire Water offers various assistance programs for customers facing difficulties in paying their water bills. These include...
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Are there any special tariffs available for low-income customers?

Yorkshire Water provides several support schemes for low-income customers, including the WaterSupport scheme, which reduces...
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Water Quality and Usage

How often does Yorkshire Water conduct water quality tests?

Yorkshire Water conducts numerous water quality tests each year to ensure safe and clean drinking water that meets regulatory...
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What is the average water usage for a household in Yorkshire?

In Yorkshire, average water consumption per person is around 130 to 150 litres daily, translating to about 300 to 400 litres...
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Are there any restrictions or bans on water usage in place?

Yorkshire Water monitors water resources to identify the need for restrictions during dry spells or droughts. Restrictions may...
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How do you determine the amount of water I use if I do not have a meter?

Yorkshire Water estimates water usage for unmetered properties based on the council tax band, reflecting average consumption...
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Report and Environmental Issues

How can I report a leak or issue with my water supply?

To report a leak or issue with water supply, customers should visit the Yorkshire Water website, where they can find the...
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What steps does Yorkshire Water take to protect the environment?

Yorkshire Water prioritizes environmental protection through wastewater management, biodiversity enhancement, water efficiency...
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We look to the Yorkshire Water issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Yorkshire Water issues reported to GetHuman

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