Yorkshire Water Customer Service Issues

I raised an issue with you a few years ago regarding the water from my neighbor's washing machine consistently draining into my cellar, causing damage. My house is one of two properties at the back of a block of 4, and the overflow from the washing machine flows like a stream under my living room floor. The properties have a shared drain used by the front houses, but my drains run in front of my property through my garden. With the neighbor moving into a care home and their house going on the market soon, I urge you to look into this matter urgently to prevent further damage to my home. Your thorough investigation and assistance in resolving this issue are greatly appreciated.

I have old lead pipes, and sometimes the water pressure is too low that one tap does not flow at all. We were informed a few years ago that a new supply line could be installed from the street. How can I find out: A. Whether this is feasible? B. What free services, if any, Yorkshire Water provides? C. An estimate of potential costs? D. Additional questions I should consider. Thank you, Trevor Robinson 31 New Walk Beverley East Yorkshire HU17 7DR

I am a parent of 5 children, the youngest being 13 months old. I have Fibromyalgia and Rheumatoid Arthritis, and two of my children have a skin condition. My partner was made redundant in [redacted] and again in January [redacted], leading us to accumulate significant debt. Despite trying to cope by relying on benefits since February, the situation has taken a toll on me, and I recently struggled with severe depression. The presence of bailiffs in our home, especially during our COVID-19 shielding due to health risks, has exacerbated the stress for myself and my children. A recent visit from Yorkshire Water's debt collector has added to our financial strain. I desperately want to settle the £40 monthly bill and outstanding arrears but have been unable to. Unfortunately, my phone has been disconnected, hindering my ability to reach out for help. Assistance with this matter would be greatly appreciated. Reference number: 4[redacted] [redacted] [redacted] - S. Cooper.

I attempted to request a callback two days ago for 1:30 p.m., but unfortunately, the call never came through. As a mother of five children, with the youngest being only 13 months old, I have been struggling with two long-term illnesses and severe depression. My partner lost their job last year and again this January, resulting in significant debts, reliance on benefits, and using a food bank. To make ends meet, my partner started working as self-employed in September due to the lack of job opportunities. Recently, we have had four bailiffs seize our belongings, including items belonging to the children. The stress of financial problems, bailiff visits, and a recent bereavement led me to a dark place where I attempted to harm myself. I managed to make a payment of £30 two days ago, but I am now left with only 61p in my bank account. I am left without basic necessities like a proper bed. A visit from a bailiff from Yorkshire Water pushed me to my emotional limit. I am struggling to cope and feel like a failure as a mother. I am unable to make outgoing calls as my service has been cut off, but I can still receive calls on [redacted]5. The reference number I was given is LNSS-BVFEC52. Thank you. - S.C.

I recently received a letter about a bill dated from April 1st, although I moved into my new house on May 22nd. The bill has both my ex-partner's name and mine on it, even though he doesn't live at my address. My name is Tamara Frank's, and my address is [redacted] Pottery Lane, York, YO31 8SN. My customer reference number is [redacted][redacted]. Due to being on universal credit and having young children, I would like to set up a direct debit for the bill at the lowest possible amount. Thank you.

I am quite troubled by the lack of an email option to access water reports for my area. I had viewed these reports years ago and now that I am more health-conscious, I believe it is essential to have easy and free access to this information. It is concerning that the reports seem to be either hidden, removed, or behind paywalls. I recently noticed a note on their website suggesting a payment requirement for water reports, which I find disappointing. I am also alarmed by the absence of information regarding the change from Chlorine to Chloramine in our water supply. The strong smell of Chlorine and Chloramine in my water has become unbearable, and if this issue is not addressed promptly, I may consider terminating my contract with the water service provider. I intend to address these concerns with the provider and urge them to disclose all relevant information to the public. It is crucial for people to educate themselves on the matter instead of blindly believing what they are told. While I would prefer direct email communication for documentation purposes, I appreciate the assistance this service can provide. Thank you in advance for your support.

I came back home to 21 Silverdale Terrace, HX4 8NQ, over the weekend and noticed that Yorkshire Water had a contractor lay what seems to be 'scrapings' along the Terrace. As homeowners, we each own the corresponding part of the Terrace tied to our property. None of us residents received any prior notification about this work or its impact on our properties. We are all unhappy with the quality of the materials used and the current state of our properties. I would appreciate it if you could discuss the following points with me: 1. Yorkshire Water's policy and procedures for informing residents about planned changes to their property, and why these were not followed in this case. 2. What improvements will be made to rectify the unsatisfactory condition of our properties after this repair work. Thank you.

I reside at 21 Silverdale Terrace HX4 8NQ, reachable at [redacted]8. Over the weekend, I returned home to discover that Yorkshire Water had permitted a contractor to lay what seems to be 'scrapings' along the Terrace. Each resident owns the part of the Terrace corresponding to their property. None of the residents I spoke to received any prior notification or information regarding this work and alteration to our property. The residents have collectively observed the substandard material used and the unsightly state we are now left in. I am seeking clarification on: 1. Yorkshire Water's policy and procedures concerning the communication and notification to residents about planned property changes, and the reasons for non-compliance in this instance. 2. The proposed improvements to rectify the current unacceptable state of our property. I anticipate your prompt response. Regards, Paul T Hanson Sent from my Galaxy

Hello, I recently received my bill for [redacted], and I noticed a significant increase compared to last year's bill. In [redacted], I paid around £27 monthly, but now it has jumped to £46. Despite not having a water meter, it's just my wife and me at home. We both work full-time and use water primarily for showers, running the dishwasher once a day, and the washing machine once a week. We do not water the garden or have a pool, so our water usage is minimal. My wife attempted to address this with your customer service team twice, but unfortunately, their responses were unsatisfactory as they seemed uninformed. The conversations did not provide me with the answers I needed. Could you please clarify why there is such a significant increase in my bill and consider recalculating my contract? Thank you, R. Waligora

Hello, I currently reside at 2 Wharf Close in Mexborough, South Yorkshire, S648DA. I am inquiring about the nearest suitable drains for my property to connect to. Upon moving in 3 years ago, I discovered that my property has a septic tank. I have a pump installed that, when full, pumps sewage uphill 25 meters to a mains drain serving my neighbor. I am hoping to find a property lower than mine that connects to the mains drains for a potential connection. With retirement in mind, my wife and I are concerned about the uncertainty of having a septic tank. I am open to paying a fee for the connection. I have already replaced the pump since it stopped working right before we moved in. I seek advice on the closest drain below my property to alleviate any future issues with the tank or pump. Any assistance or recommendations would be highly valued. Thank you. - M. Manion

Due to last year's challenges, including illness, COVID-19, and redundancy, we faced severe financial difficulties and had to file for insolvency. Our water debt was then transferred to the insolvency company. We reached out to Yorkshire Water, explaining our situation and the special water needs of our children with skin issues and allergies. Despite our requests for a payment card to pay monthly, nothing has been sent. Consequently, we couldn't make payments for May, June, and July. A final notice demanding the full £[redacted] for the year was received, revoking our monthly payment option. We are now on Universal Credit, relying on a local food bank, and facing health challenges. Unable to pay the full amount, we are struggling to cover even the £90 owed. Limited to email contact as our phones have been disconnected, we urge for understanding and assistance from Yorkshire Water.

I have a blocked gutter that channels water below ground through the fall pipe. My neighbor had Yorkshire Water unblock their gutter for free some years ago. Since our gutters connect to the same fall pipe, I kindly request Yorkshire Water to unblock mine as well. I reside at 78 Victoria Road, Saltaire, Bradford BD18 3JS. My account number is YW_MNB_[redacted]8/[redacted]0. I am eager to hear back from you soon. Thank you - Andy

Hello, I am reaching out regarding a payment issue we are experiencing. Our outstanding balance is £[redacted].46. We have been requesting a copy of the contract signed by Michal S. with your company for four months to understand why bills are accumulating without receiving this document. Initially, when we secured the apartment from IIH in [redacted], water charges were included in the rent. The lack of transparency regarding these changes is concerning. Despite numerous calls to obtain the contract, we have yet to receive it, leading to confusion and financial strain, especially as Michal S. receives Universal Credit, and I am the sole earner. It would be appreciated if communication can be conducted in Polish as we are still improving our English proficiency. We look forward to your response. Thank you for your attention.

Hello, I am reaching out as we are experiencing payment issues with a bill totaling £[redacted].46 in arrears. For the past four months, we have been seeking a copy of the contract that my boyfriend, Michal S., signed with you. Since obtaining the apartment from IIH in [redacted], water was initially included in the rent. We are puzzled by the change and lack a signed contract despite our multiple attempts to request it. Several promised mailings have not arrived, leading to bills accumulating over £[redacted]. My boyfriend, Michal, receives Universal Credit, while I work, making it challenging to cover all expenses single-handedly. We kindly request clarification on the situation and prefer communication in Polish through an interpreter due to our ongoing English language learning. We appreciate your assistance and await your prompt response. Thank you.