What assistance programs are available for customers who are struggling to pay their water bill?

At Yorkshire Water, we understand that some customers may face difficulties in paying their water bill. That is why we offer several assistance programs designed to support those facing financial challenges. Our Water Support Scheme provides financial aid to eligible low-income households, offering reduced charges or even write-offs for water bills. For customers facing temporary financial hardship, our Payment Break scheme allows for a temporary suspension of bill payments. Those struggling to make regular payments can also benefit from our Payment Plan scheme, which offers flexible monthly installments based on individual circumstances. We also work closely with various local agencies to provide additional help and advice. Rest assured, we are committed to helping our customers manage their water bills and are always ready to assist in any way we can.