© GetHuman Inc.

York Region Transit Customer FAQ

Top Answers & How-to Guides

What is York Region Transit's Phone Number?

The question we are asked most often is about how to talk to York Region Transit customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about York Region Transit customer service, get an answer now.
Contact York Region Transit customer service

Recent York Region Transit Customer Questions

Help me with my York Region Transit customer service issue

Fares and Discounts

Are there any discounts available for YRT fares?

York Region Transit provides several fare discounts for seniors, children under six, and full-time students. Monthly passes are...
Read more

Are there any discount programs available for seniors or students?

York Region Transit provides various discount options for seniors and students. Seniors aged sixty-five and above can benefit...
Read more

What is the fare structure for York Region Transit?

York Region Transit offers a fare structure that is easy to navigate, with different rates for adults, seniors, and children....
Read more

Operating Hours and Schedules

What are the operating hours of YRT?

York Region Transit offers services with variable hours based on the route and day. Typically, services run from early morning...
Read more

Where can I find information about bus routes and schedules?

The official website for York Region Transit offers extensive information on bus routes and schedules, including a complete...
Read more

How do I find real-time bus arrival information for YRT?

Real-time bus arrival information for York Region Transit can be accessed through their website, mobile app, or at bus stops...
Read more

Mobile App and Reporting

Is there a mobile app for YRT?

York Region Transit has a mobile app that enhances the travel experience by providing real-time bus information, route...
Read more

How can I report a problem with a bus service?

To report an issue with York Region Transit services, passengers can visit their website and submit a detailed online form...
Read more

Bicycle and Accessibility Information

Can I bring my bicycle on board a YRT bus?

Yes, bicycles can generally be taken on YRT buses, but there are rules limiting their number and requiring them to fit...
Read more

Are there any accessibility options for individuals with disabilities on YRT buses?

York Region Transit prioritizes accessibility for individuals with disabilities by providing low-floor buses, ramps, and...
Read more

Are there bike racks available on YRT buses?

Yes, York Region Transit offers bike racks on most buses to support cycling. Typically, these racks can hold two bicycles and...
Read more

Policies and Environmental Initiatives

Are there any restrictions on what I can bring on board a YRT bus?

York Region Transit has guidelines for items allowed on buses, permitting personal bags and groceries but restricting oversized...
Read more

How can I apply for a transit pass?

To apply for a transit pass with York Region Transit, individuals should choose the right pass type, gather necessary...
Read more

What are the environmental initiatives of York Region Transit?

York Region Transit is dedicated to environmental initiatives that promote sustainability, such as transitioning to hybrid and...
Read more

Lost and Found Services

Is there a lost and found service for YRT?

York Region Transit offers a lost and found service for items left on buses or at transit facilities. Passengers can report...
Read more

What is the policy for lost items on a YRT bus?

York Region Transit has a protocol for lost items found on buses, where operators collect and secure them. These items are...
Read more
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!