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York Region Transit Customer FAQ

Top Answers & How-to Guides

What is York Region Transit's Phone Number?

The question we are asked most often is about how to talk to York Region Transit customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any accessibility options for individuals with disabilities on YRT buses?

Yes, YRT understands the importance of accessibility and provides several options for individuals with disabilities on their buses....
Ask any question you have about York Region Transit customer service, get an answer now.
Contact York Region Transit customer service

Fares and Discounts

What is the cost of fare for YRT?

The cost of fare for York Region Transit (YRT) varies depending on factors such as age, distance traveled, and type of service. The...
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Are there any discounts available for YRT fares?

Yes, there are several discounts available for YRT fares. Seniors aged 65 and older, as well as students aged 13 to 19 with a valid...
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Operating Hours

What are the operating hours of YRT?

The operating hours of York Region Transit (YRT) vary depending on the day and specific route. Generally, YRT operates from approximately...
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Bus Routes and Schedules

Where can I find information about bus routes and schedules?

To access information about bus routes and schedules for York Region Transit, there are several convenient options. Firstly, you can...
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Mobile App

Is there a mobile app for YRT?

Yes, there is a mobile app available for YRT. The YRT/Viva app provides convenient access to real-time bus arrival information, trip...
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Bicycle Policy

Can I bring my bicycle on board a YRT bus?

Yes, you can bring your bicycle on board a YRT bus. YRT buses are equipped with bike racks, allowing passengers to easily transport...
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Baggage Restrictions

Are there any restrictions on what I can bring on board a YRT bus?

Yes, there are certain restrictions on what you can bring on board a YRT bus. For the safety and convenience of all passengers, items...
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Lost and Found

Is there a lost and found service for YRT?

Yes, York Region Transit provides a lost and found service for its passengers. If you have lost an item while riding YRT buses or at...
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Accessibility

Are there any accessibility options for individuals with disabilities on YRT buses?

Yes, YRT understands the importance of accessibility and provides several options for individuals with disabilities on their buses....
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Help me with my York Region Transit customer service issue

Ask any question you have about York Region Transit customer service. We will do our best to get you answers right away.
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