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W.W. Grainger Customer FAQ

Top Answers & How-to Guides

What is W.W. Grainger's Phone Number?

The question we are asked most often is about how to talk to W.W. Grainger customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you provide account management services for businesses?

W.W. Grainger provides tailored account management services for businesses, enhancing procurement efficiency with personalized...

What types of products do you specialize in?

W.W. Grainger offers a broad range of industrial supplies for sectors like manufacturing and maintenance, featuring tools,...
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Recent W.W. Grainger Customer Questions

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Ordering and Shipping

How can I place an order?

To place an order with W.W. Grainger, visit their website to browse products, select items to add to your cart, and proceed to...
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Can I track my order?

Customers can track their orders with W.W. Grainger by logging into their account on the website, where they can find their...
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Do you offer international shipping?

W.W. Grainger mainly serves customers in the United States and does not actively promote international shipping, although some...
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What are the shipping options and costs?

W.W. Grainger provides multiple shipping choices, including standard and expedited shipping, to accommodate various customer...
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How long does it take for an order to ship?

W.W. Grainger's order processing and shipping times vary based on product availability, shipping methods, and destination....
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Can I cancel or change my order?

Customers of W.W. Grainger can often change or cancel their orders within a specific time after placing them. However, policies...
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Catalog and Rewards

How do I request a catalog?

To request a catalog from W.W. Grainger, visit their website, where you can find a section for catalog requests. You may fill...
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What is the process for redeeming Grainger Rewards?

To redeem Grainger Rewards, customers should create an account and enroll in the program. They can track points via their...
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Payments and Discounts

What payment methods are accepted?

W.W. Grainger accepts various payment methods, including major credit cards, purchasing cards, electronic funds transfers, and...
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Are there any discounts or promotions available?

W.W. Grainger routinely provides various discounts and promotions, including seasonal sales and volume discounts for bulk...
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Returns and Warranties

What is the return policy?

W.W. Grainger's return policy allows returns within thirty days of purchase, requiring original packaging and condition....
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Does W.W. Grainger offer any warranties?

W.W. Grainger provides warranties on various products, typically governed by the manufacturer's terms. Customers should review...
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Account and Products

Do you provide account management services for businesses?

W.W. Grainger provides tailored account management services for businesses, enhancing procurement efficiency with personalized...
Read more

What types of products do you specialize in?

W.W. Grainger offers a broad range of industrial supplies for sectors like manufacturing and maintenance, featuring tools,...
Read more

Can I order products in bulk directly through Grainger?

Grainger allows customers to place bulk orders for a wide variety of products, which can lead to cost savings. It is advisable...
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What is Grainger's policy regarding backorders?

Grainger's backorder policy allows customers to receive temporarily unavailable items as soon as they are back in stock....
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