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What is Grainger's policy regarding backorders?

Asked 4 months ago
W.W. Grainger's policy regarding backorders is designed to ensure that customers understand how orders are processed when items are temporarily out of stock. When an item ordered is not immediately available, Grainger typically places it on backorder, allowing customers to receive the item as soon as it is back in stock. Customers are usually notified of the backorder status, including an estimated timeframe for when the item is expected to be available. Grainger makes efforts to keep these estimates as accurate as possible, but availability can vary based on factors such as manufacturer supply and demand. It is important to note that backordered items may not always ship together with other items from the same order. Depending on the situation, customers may receive partial shipments for in-stock items while waiting for the backordered items. For specific information regarding an order, including backorder status, customers may want to check their order status on Grainger's website, which often provides the most current and relevant details. Additionally, it may be beneficial to explore other sections of the website for further assistance or documentation concerning backorder policies.
Answered Jul 22nd 2025

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