What is the return policy?

W.W. Grainger has established a return policy that generally allows customers to return products within thirty days of the purchase date. It is important to note that items must be in their original packaging and condition to qualify for a return. Custom orders and special items may have different return policies, so it is essential for customers to review product-specific policies before making a return. To initiate a return, customers typically need to provide a proof of purchase, such as a receipt or order confirmation. The return process often includes completing a return authorization form, which can usually be obtained from the Grainger website. Returns can often be processed in several ways. Customers may choose to send items back using a designated carrier or visit a local Grainger branch. If a product is defective or damaged upon arrival, W.W. Grainger usually addresses these situations more favorably, allowing customers to return the item for either a replacement or a refund. For products returned after the thirty-day period, W.W. Grainger may issue store credit or apply additional fees. As policies may change, it is recommended for customers to review the most current information regarding returns on the W.W. Grainger website. There, customers can find detailed instructions on how to proceed with a return and any associated guidelines.