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Vroom Customer FAQ

Top Answers & How-to Guides

What is Vroom's Phone Number?

The question we are asked most often is about how to talk to Vroom customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Vroom Customer Questions

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Vehicle Selection

What types of vehicles are available for purchase through Vroom?

Vroom has a wide selection of used vehicles, including sedans, SUVs, trucks, and luxury cars from well-known brands like Ford...
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Can I purchase a car from Vroom if I live outside the U.S.?

Vroom mainly serves customers based in the United States and does not typically accommodate international buyers due to various...
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Purchasing Process

How does the Vroom purchasing process work?

The Vroom purchasing process is user-friendly, allowing customers to browse vehicles online, review details, and secure...
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What financing options does Vroom offer?

Vroom provides various financing options tailored to different credit profiles and financial situations. Customers can...
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Can I schedule a test drive for a vehicle listed on Vroom?

Vroom's online model does not allow customers to schedule test drives for listings. Instead, users can explore various vehicles...
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What payment methods does Vroom accept?

Vroom allows multiple payment options for vehicle purchases, including financing from lenders and cash payments. Credit cards...
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Sales Process

How do I sell my car through Vroom?

Selling a car through Vroom is a simple and efficient process. You start on their website, where you enter details about your...
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Can I trade in my car when buying from Vroom?

Yes, Vroom allows customers to trade in their vehicle when purchasing a car. The process begins with obtaining an estimated...
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How do I prepare my car for sale with Vroom?

To prepare a car for sale with Vroom, one should clean the vehicle thoroughly, gather essential documents like the title and...
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Delivery and Returns

What is Vroom's return policy on purchased vehicles?

Vroom allows customers a return window, typically lasting seven days after delivery, during which they can return the vehicle...
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How is the vehicle delivery process handled?

The vehicle delivery process at Vroom is designed for simplicity and ease. After purchasing a vehicle online, Vroom organizes...
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Quality Assurance

How does Vroom ensure the quality of their vehicles?

Vroom prioritizes vehicle quality through a detailed inspection and reconditioning process. Each car is thoroughly assessed for...
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What is the history check process for cars at Vroom?

Vroom conducts a detailed history check for each vehicle, including a thorough inspection and a report covering prior...
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Insurance and Warranties

Are there warranties available for Vroom vehicles?

Vroom provides warranties for their vehicles, typically offering a limited warranty that covers certain components. The...
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How do I obtain insurance for a vehicle purchased from Vroom?

To insure a vehicle from Vroom, customers should first assess their coverage needs, considering state laws and the vehicle's...
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Vroom issues reported to GetHuman
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