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Vox Telecom Customer FAQ

Top Answers & How-to Guides

What is Vox Telecom's Phone Number?

The question we are asked most often is about how to talk to Vox Telecom customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Vox Telecom provide a mobile app for account management?

As of October 2023, Vox Telecom does not have a dedicated mobile application for account management. Instead, customers are...
Ask any question you have about Vox Telecom customer service, get an answer now.

Recent Vox Telecom Customer Questions

Reason for slow wi-fi should be 40 mbps but only 15mbps

Several factors could be causing you to get slower WiFi speeds than expected. Firstly, the distance between your device and your router can affect your connection speed. The further you are from your router, the slower your speed might be. Secondly, obstacles like walls and doors can block the signal. Also, the number of devices connected to your WiFi network can impact your speed. Each device shares the network's bandwidth, so more devices mean less bandwidth per device. Other reasons may include interference from neighbouring wireless networks or appliances like microwaves. It's recommended to regularly check for updates on your router, which often includes performance enhancements.
Asked Feb 27, 2024 10:04 AM

Help me with my Vox Telecom customer service issue

Packages and Services

What internet packages does Vox Telecom offer?

Vox Telecom offers a range of internet packages, including Fibre, LTE, and ADSL options, tailored to various user needs. Fibre...

Does Vox Telecom offer business solutions or services?

Vox Telecom provides a range of business solutions, including internet connectivity, cloud services, and managed operations...

Do Vox Telecom packages include installation services?

Vox Telecom's packages can include installation services, but this may differ by package. Generally, installation is provided...

Can I switch my Vox Telecom package at any time?

Customers can generally switch their Vox Telecom package according to their agreement's terms. It is important to review...

How can I upgrade my Vox Telecom package?

To upgrade a Vox Telecom package, customers can log into their accounts on the Vox Telecom website or customer portal to view...

Equipment and Compatibility

Can I bring my own modem or router?

Vox Telecom permits customers to use their own modems or routers if they are compatible and meet necessary specifications....

Does Vox Telecom offer Wi-Fi calling or VoIP services?

Vox Telecom provides VoIP services enabling internet-based voice calls, beneficial for both individuals and businesses. These...

Does Vox Telecom provide a mobile app for account management?

As of October 2023, Vox Telecom does not have a dedicated mobile application for account management. Instead, customers are...

Payments and Policies

What is Vox Telecom's cancellation policy?

Vox Telecom's cancellation policy requires customers to submit written notice, typically thirty days in advance, which might...

What payment options are available for Vox Telecom services?

Vox Telecom provides multiple payment methods, including debit and credit cards, electronic funds transfers, and bank deposits....

Connection and Setup

How do I set up my Vox Telecom services after purchase?

After purchasing Vox Telecom services, the setup involves connecting your router or modem to power and the internet line, then...

What should I do if I experience connection issues with my service?

When facing connection problems with Vox Telecom, first check the service status page for alerts. Ensure all equipment is...

What troubleshooting steps should I follow for internet issues?

When facing internet problems with Vox Telecom, users should check physical connections, ensure devices are functioning by...

What is the average installation time for Vox Telecom services?

The installation duration for Vox Telecom services can differ based on the service type and location. Typically, installations...

What speeds can I expect with Vox Telecom internet packages?

Vox Telecom offers different internet packages with varying speeds. ADSL speeds range from 1 Mbps to 20 Mbps, while Fibre can...
We look to the Vox Telecom issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Vox Telecom issues reported to GetHuman

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