How Do I Rebook a Virgin America Trip After a Family Member Passed Away?
When you need to rebook your Virgin America trip because an immediate family member has passed away, you will be able to do so by contact customer support. You will be required to provide a valid death certificate to complete the process to rebook, and you may be charged additional fees if the new date or destination requires it.
Life can be unpredictable, and when a family member passes, it leads to an abrupt change of plans. If you have a trip planned through Virgin America and a family member passes, how to your rebook your trip? You can find out more about Virgin America services by contacting customer support here, and below are ways you can change your trip itinerary.
Changing Your Itinerary Due to Death of a Family Member
Virgin America, also knows as Virgin Atlantic, does allow for changes to trip plans when a person experiences the death of an immediate family member.
To change your trip details, you will need to call Virgin America here to speak with a customer service representative. The representative will advise how to submit the proper documentation to support rescheduling your trip.
There are three things you need to be aware of when changing your tickets due to a death in the family.
- If a member of your travel party dies while you are on your trip, Virgin America will waive minimum stay conditions and extend the period your tickets are valid.
- After you have started your trip, if you are alerted that an immediate family member has passed away, you can request that the stay conditions and validity period are changed to allow you to travel home for any arrangements or other issues surrounding the person's passing.
- You must provide Virgin America with a valid death certificate in order to change your itinerary, and the period the ticket is valid will not extend beyond 45 days from the date the family member passes away.
Virgin America recognizes there are situations that are beyond a person's control, so it will work with individuals who provide the required documentation to change fight dates or destinations. When the flight is rebooked, you will be informed if there are any additional charges that must be paid that are outside Virgin America's control such as taxes and fees imposed for specific locations.
The death of a family can be a very stressful time for anyone. If you have going on a Virgin America trip and someone in your family passes away, contact customer support here to revise your trip to a later date or new destination.
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