Can I Intercept My US Postal Service Package Before It's Delivered?

This article discusses the US Postal Service's Parcel Intercept service for intercepting packages after they have been mailed but before they have been delivered. Customer eligibility requirements are described, as are package eligibility requirements. Instructions for requesting an intercept of a package you have mailed and redirecting it are provided as well.

Adam Goldkamp is the editor / author responsible for this content.
Dec 9, 2022

Under certain circumstances, the US Postal Service will allow you to stop the delivery of a package and have it returned to you or redirected to a new address. Many but not all packages are eligible for this Package Intercept service. Read on to learn more.

Determining if You are Eligible

To use USPS package intercept, you need to meet these requirements:

  • You need to be a registered Business Customer Gateway user.
  • You must have a permit imprint that is linked to a CAPS that is associated with the business' Customer Registration ID.
  • You need to have access to the Manage Mailing Activity and have a Mailer ID.
  • Your business location must have a USPS Package Intercept Business Service Administrator.

Determining if Your Package is Eligible

To be eligible for this service, your package must have been shipped by domestic USPS mail and have a USPS Tracking bar code or an extra services bar code. The total package length and girth cannot be longer than 108 inches. Your package is not eligible if it was addressed to a Commercial Mailing Receiving Agency, if it has surface-only transportation markings, or if it has hazardous materials markings.

Please note that you cannot have any package redirected to a Post Office box.

Stopping the Package

  1. Log in to your USPS account.
  2. Go to the USPS home page.
  3. Scroll to the bottom of the page.
  4. Click on the Business Customer Gateway portal in the lower right corner.
  5. Submit a request to have your package intercepted.

After you submit the request you will be sent an estimated total of the cost of this service, which will include the $15.25 Package Intercept Fee plus the normal postage cost for the package. The Post Office will then try to intercept your package and either return it to you or redirect it as requested. If the post office can manage to stop the package before it has been delivered, your fees will be charged to the credit card you provide.

If you have any questions, contact the Postal Service. It has phone, chat, help forum, and email support options .

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Can I Intercept My US Postal Service Package Before It's Delivered?

Why does GetHuman Write How-to Guides for US Postal Service (USPS) Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like US Postal Service (USPS) in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Can I Intercept My US Postal Service Package Before It's Delivered? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

US Postal Service (USPS)

Asked 3 years ago
Updated 2 years ago
Viewed 2,324,714 times
US Postal Service (USPS)
redirect USPS package
intercept USPS package
stop USPS package
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!