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How Do I Cancel an Auto Payment with US Bank?

Jul 13, 2023

Auto payment is one of many features offered by US Bank, but how do you cancel an auto payment from your account? You can get more information about account features by calling US Bank customer service, and below are steps you can take to cancel an auto payments.

Canceling One-Time Auto Payments With US Bank

You can cancel auto payments online or via the mobile app by doing the following:

  1. From your computer or phone, log into your online banking account.
  2. On the computer select "Bill Payments," and on the app select "Pay Bills & Transfer."
  3. Locate the merchant or vendor that is set as payee.
  4. Click "Autopay."
  5. Choose "Remove Autopay."
  6. Hit "Save" to cancel the auto payment.

Canceling Automatic Recurring Bill Payments With US Bank

If you have set up automatic bill payments, you can cancel them by doing the following:

  1. Log into your account online via your computer or on your phone or table with the app.
  2. Click "Bill payments."
  3. Select "Pay Bills & US Bank Accounts."
  4. Click the merchant or vendor.
  5. Select "Upcoming Payments" or "Autopay."
  6. Tap "Remove This Payment" or "Remove Auto Pay" then "Yes, Remove Payment" or "Yes, Remove Autopay" to confirm.

Canceling Auto Payments Via the Merchant

If you have set up auto payments with a merchant or vendor, you can also cancel those payments by doing the following:

  1. Log into your account with the merchant online or via the mobile app.
  2. Go to payments.
  3. Delete US Bank as the payment option for your automatic account payments.
  4. Confirm you wish to delete the payment information. If prompted, add a new payment method.
  5. Save the changes to the vendor account.

Same day payments cannot be canceled; however, most automatic payments are subject to cancelation at the account holder's discretion.

Other Options

If you are unable to stop automatic payments online or through the app, you can visit a branch location for in-person assistance with the matter.

Auto payments can also be canceled by calling US Bank customer support and providing your account number, verification information, and the account that will no longer receive auto payments. For more information or assistance, call US Bank customer support.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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