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US Airways Customer FAQ

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What is US Airways's Phone Number?

The question we are asked most often is about how to talk to US Airways customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Baggage Policies

What is the baggage allowance for US Airways?

US Airways has specific baggage allowances that depend on ticket type, destination, and loyalty program membership. Generally,...
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What is the carry-on baggage policy?

US Airways allows one carry-on bag and a personal item per passenger, adhering to specific size limits of typically 22 x 14 x 9...
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Check-in and Booking

Can I check-in online?

Yes, US Airways provides online check-in, starting 24 hours before departure and ending an hour prior. Passengers can access...
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Is there a fee for changing a flight booking?

US Airways typically imposes a fee for altering a flight reservation, which can vary based on factors like fare class,...
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What is US Airways' cancellation policy?

US Airways' cancellation policy offers flexibility allowing for full refunds on direct bookings if cancelled within a set...
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Payments and Upgrades

What are the accepted forms of payment?

US Airways accommodates various payment methods including major credit cards, prepaid cards, travel vouchers, and select...
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How do I upgrade my seat on US Airways?

Seat upgrades on US Airways can be done during booking for a fee, or by checking after booking via the website for upgrade...
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Services and Amenities

What is the frequent flyer program for US Airways?

US Airways' frequent flyer program was known as Dividend Miles, which allowed members to earn and redeem miles for flights and...
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What are the in-flight entertainment options?

US Airways provides a range of in-flight entertainment options that include movies, television shows, music, and games. The...
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What is the in-flight meal policy for US Airways?

US Airways' meal offerings depend on flight duration and class. Economy class on short domestic flights usually does not...
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Travel Assistance

Can I request special assistance or accommodations?

Customers can indeed request special assistance when flying with US Airways. It is recommended to notify the airline of any...
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What is the policy for traveling with pets?

US Airways allows pets in the cabin if they meet size and weight restrictions and are in an appropriate carrier. A fee may...
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What is the policy for traveling with infants or children?

US Airways has established guidelines for traveling with infants and children to prioritize their safety and comfort. Infants...
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What are the guidelines for unaccompanied minors on US Airways?

US Airways has established rules for unaccompanied minors aged five to fourteen traveling alone. Parents or guardians must...
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