© GetHuman Inc.

How Do I Delete an Existing Bill Pay Payee with Truist Bank?

Jul 13, 2023

Setting up bill pay on your Truist account can help alleviate the stress of making monthly payments on time, but what happens when you don't want or need bill pay for a certain vendor on your account? How do you delete an existing bill pay payee with Truist? You can learn more about the bank's accounts and programs by calling Truist customer support, and below are steps to deleting an existing payee.

Deleting a Payee With Your Truist Bill Pay

By logging into your account online or through the mobile app, you can delete a payee from your Truist bill pay by doing the following:

  1. Open the navigation menu.
  2. Select "Transactions" then click "Bill Pay."
  3. Locate the payee you want to delete from your account and click on that payee.
  4. Select "Manage Payee" then "Delete Payee."
  5. You can also simply click the three dots in the payee's section on your account and select "Delete Payee."
  6. Review the confirmation and click "Delete" to complete the process.

If you are unable to delete the payee from your Truist account online or via the mobile app, you can also call customer support here and provide the following information:

  1. Your full name as it appears on your account,
  2. Your account number that has bill pay,
  3. Answers to your security questions or other information to confirm identity,
  4. The name of the payee you wish to delete,
  5. You may also have to provide a reason for deleting the payee.

It is important to note transactions that are already processing will not be canceled when you delete the bill payee from your account. Also, when deleting a payee, you need to log into your account with the payee to make sure an alternate method of payment is established to prevent late fees or other penalties, or to make sure the payee account is reflecting payment in full/zero balance if the account has been satisfied.

Using the mobile app or online banking allows Truist customers to establish and manage bill pay payees including adding or deleting recipients as needed. For more information or assistance with online banking, contact Truist customer support.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Solutions to similar problems

How can I access my Truist Bank account statements?What is the process for opening a new account with Truist Bank?What are the fees associated with a Truist Bank checking account?Are there any mobile deposit limits for Truist Bank?What security features are available for Truist Bank online accounts?What is the maximum withdrawal limit at Truist Bank ATMs?Can I transfer money between my Truist Bank accounts?What are the options for setting alerts on my Truist account?How Do I Recover My Account to SunTrust Bank?How Do I Let SunTrust Bank Know That I Am Traveling?How can I reset my password for online banking?What options are available for overdraft protection?How Do I Delete an Existing Bill Pay Payee with Bank of America?How Do I Delete an Existing Bill Pay Payee with Ally Bank?How Do I Delete an Existing Bill Pay Payee with US Bank?How Do I Delete an Existing Bill Pay Payee with TD Bank?More Truist Bank Questions...

Why does GetHuman Write How-to Guides for Truist Bank Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Truist Bank

Best Phone Number for Truist Bank More questions and solutions
Asked 3 years ago
Updated 2 years ago
Viewed 2,245,441 times
Truist
payee
delete payee

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!