Updated August 18, 2025

Tresorit Customer FAQ

Recent Tresorit Customer Questions

anyone with the link can access option is disabled

The "Anyone with the link can access" option in Tresorit is intentionally designed to be disabled by default for security reasons. Unlike many other cloud storage solutions, Tresorit prioritizes data privacy and security. They only allow those who you have specifically granted access to view shared files. This helps prevent unauthorized access to your sensitive information.

Asked Apr 7, 2024 6:34 PM

Help me with my Tresorit customer service issue

Features and Functionality

What are the main features of Tresorit?

Tresorit features secure cloud storage with end-to-end encryption, ensuring only users can access their data. The platform...

Can I access Tresorit on my mobile device?

Tresorit can be accessed on mobile devices through dedicated applications for iOS and Android, allowing users to securely...

How much storage space do I have on Tresorit?

The storage space on Tresorit depends on the user's selected plan, with individual, business, and enterprise options offering...

Can I sync my files across multiple devices?

Tresorit allows users to sync files across various devices including Windows, macOS, Linux, Android, and iOS. Changes made to...

Can I integrate Tresorit with other applications or services?

Tresorit allows integration with various applications such as Microsoft Office and Google Workspace, enabling seamless document...

Does Tresorit provide offline access to my files?

Tresorit does offer offline access to files, provided users specifically mark certain files or folders for this purpose....

How secure is Tresorit?

Tresorit offers a high level of security through end-to-end encryption, ensuring that only users control their data. Its...

What types of encryption does Tresorit use to protect my files?

Tresorit employs end-to-end encryption, ensuring files are encrypted on users' devices before upload. It uses AES-256...

Can I share files securely with others using Tresorit?

Tresorit enables secure file sharing with others, employing end-to-end encryption for privacy. Users can create links with...

Is Tresorit compliant with GDPR and other privacy regulations?

Tresorit adheres to GDPR and other privacy regulations, focusing on data protection principles. It uses end-to-end encryption...

Is there a free trial available for Tresorit?

Tresorit generally provides a free trial for new users to try out its secure features without commitment. The specifics,...

Are there any discounts or special pricing for students or non-profit organizations?

Tresorit provides special pricing and discounts for students and non-profit organizations, often making its services more...

What happens to my files if I cancel my Tresorit subscription?

When a user cancels their Tresorit subscription, their files remain secure and accessible for the remainder of the paid...

How do I recover deleted files in Tresorit?

Users can recover deleted files in Tresorit using the "Version History" feature to find previous versions or access the "Trash"...

What support options are available for Tresorit users?

Tresorit offers various support options, including a detailed Help Center with articles and FAQs, community forums for user...

We look to the Tresorit issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

Tresorit issues reported to GetHuman

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