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Transit App Customer FAQ

Top Answers & How-to Guides

How do I Contact Transit App Customer Service?

The question we are asked most often is about how to talk to Transit App customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Transit App customer service, get an answer now.

Recent Transit App Customer Questions

When I purchased the $25 annual pass I thought it was for a bus pass

I'm sorry for any misunderstanding. The $25 fee in Transit App typically is for Transit App's subscription plan, which offers bonus features such as step-by-step trip planning, real-time predictions, customizable notifications, and other special features. However, it doesn't cover the costs of public transportation fares. Public transit fares still need to be paid separately to the specific transit authority and these costs vary by city and type of transport.
Asked Mar 30, 2024 5:53 PM

Help me with my Transit App customer service issue

Features and Navigation

Can I use the Transit app to plan trips with multiple modes of transport?

The Transit App allows users to plan trips utilizing various transportation modes such as buses, trains, and rideshares. It...

What features does the Transit app offer for users?

Transit App provides numerous features that enhance public transportation navigation, including real-time arrival updates,...

How do I save my favorite routes in the Transit app?

To save favorite routes in the Transit App, find the desired route and look for an option, often indicated by a star icon, to...

Can I get real-time updates on transit schedules?

Transit App indeed offers real-time updates regarding transit schedules, enabling users to assess their travel plans...

How do I navigate public transportation using Transit?

Navigating public transportation with Transit App is straightforward. The app requires location access to display nearby...

Does the Transit app provide alerts for service disruptions?

The Transit app indeed offers alerts for service disruptions, providing real-time notifications about delays, detours, and...

Cities and Accessibility

Is the Transit app available offline?

Transit App mostly requires an internet connection for real-time updates but does offer some offline features like saved routes...

How can I adjust accessibility settings in the Transit app?

To modify accessibility settings in the Transit App, users should access the settings section, usually represented by a gear...

What cities are supported by the Transit app?

Transit App provides coverage for many urban areas in North America and beyond, including major US cities like New York and Los...

How do I change the default language in the Transit app?

To change the default language in the Transit App, users should access their device's language settings, as the app typically...

User Support and Issues

What payment methods can I use for transit fares through the app?

Transit App allows a variety of payment methods for fares, including credit and debit cards as well as mobile payments like...

What should I do if I encounter a bug in the Transit app?

If a bug occurs in the Transit App, it is recommended to carefully document the situation, including the steps taken, any error...

How do I set reminders for my daily commute in the Transit app?

To set reminders for your daily commute in the Transit App, you can access the trip planning section, select your usual route,...

How do I report an issue with the Transit app?

To report an issue with the Transit App, users can check the settings or support section within the app for options to provide...

Can I share my transit route with friends or family?

Yes, Transit App enables users to share their routes with friends and family, which is helpful for coordinating travel. This...

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