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TransLink (Canada) Customer FAQ

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What is TransLink (Canada)'s Phone Number?

The question we are asked most often is about how to talk to TransLink (Canada) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent TransLink (Canada) Customer Questions

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Fare Options

What fare options are available?

TransLink provides diverse fare choices to suit different travel needs, including single fares based on zones, monthly and...
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Are there discounts available for students?

TransLink provides various discounts for students, including a Youth Monthly Pass for those aged eleven to eighteen and a...
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Are there any special rates for seniors using TransLink services?

TransLink provides a reduced fare program for seniors aged 65 and above, allowing affordable travel across various services...
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What is the procedure for refunding a purchased TransLink ticket?

TransLink has a specific refund process, but eligibility depends on the ticket type. To request a refund, verify if your ticket...
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Compass Card

What are the terms and conditions for using a Compass Card?

The Compass Card allows payment for TransLink's services and has specific terms and conditions. Users must load sufficient...
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What should I do if I lose my Compass Card?

If a Compass Card is lost, it should be reported immediately to prevent misuse. Users can manage their accounts through an...
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Transit Services

What is the MyTransLink app?

The MyTransLink app is a mobile application that improves the public transit experience in British Columbia by providing...
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Can I bring my bike on public transit?

TransLink allows bicycles on buses, SkyTrain, and SeaBus, with specific rules and guidelines. Buses have front bike racks, but...
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How can I give feedback on TransLink services?

TransLink welcomes customer feedback to improve its services, which can be submitted via an online feedback form on their...
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Are there any loyalty programs for frequent TransLink riders?

TransLink (Canada) does not have a conventional loyalty program for frequent riders. However, the Compass Card offers benefits...
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Health and Safety

What are the guidelines for using public transit during COVID-19?

The guidelines for using public transit during COVID-19 focus on safety, emphasizing mask-wearing, physical distancing, and...
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How can I stay updated on service disruptions with TransLink?

To stay informed about service disruptions, individuals can check the official TransLink website for announcements, use the...
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