© GetHuman Inc.

Scribd Customer FAQ

Top Answers & How-to Guides

How do I Contact Scribd Customer Service?

The question we are asked most often is about how to talk to Scribd customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Scribd customer service, get an answer now.

Recent Scribd Customer Questions

How to unsubscribe from Scribd

To unsubscribe from Scribd, log into your account, go to the Account Settings, and select "Subscription." From there, you can find options to manage your subscription, including cancelling. Follow the prompts to complete the cancellation process. Your subscription will remain active until the end of the current billing cycle.
Asked Sep 7, 2025 10:03 AM

i am being charged for an account i do not have

If you are being charged for an account you do not have, it's important to check if the charge could be associated with any previous accounts or subscriptions. You can find information on how to resolve billing issues and clarify your account status by following the link to the most up-to-date contact information right here on this page.
Asked Mar 4, 2025 2:22 PM

I want to cancel my $11.99/month subscription, but unable to access the correct account

To cancel your subscription, you need to access the account associated with it. If you're having trouble accessing that account, try recovering your password or checking your email for any subscription confirmations. The most up-to-date contact information for further assistance can be found right here on this page.
Asked Feb 13, 2025 5:18 PM

i login my scribd account with apple id and it seems to ask me to verify my identity with a code that’s been send to an email that i don’t know of

If you are logging in with your Apple ID, Scribd may require you to verify your identity via an email associated with that Apple ID. This can sometimes be an email you might not recall. You can check your Apple ID settings on your device to see what email is linked. If you no longer have access to that email, we recommend following the account recovery options available during the login process.
Asked Jan 31, 2025 4:23 AM

I haven’t subscribed to Scribd in months but I’m still getting charged monthly! How do I cancel?!

To cancel your Scribd subscription, simply go to your account settings on the Scribd website or app. Look for the subscription section and follow the prompts to cancel your subscription. Make sure to confirm the cancellation to avoid any further charges. If you encounter any issues, there is a link to the most up-to-date contact information right here on this page.
Asked Jan 20, 2025 9:53 PM

Help me with my Scribd customer service issue

Reading and Accessibility

How does Scribd work?

Scribd functions as a subscription digital library, offering unlimited access to a broad range of books, audiobooks, and...

Can I download books on Scribd?

Scribd allows users to download select books and documents for offline use, primarily through its mobile apps on iOS and...

Can I read Scribd books offline?

Yes, users can read Scribd books offline by downloading the Scribd app on their mobile device. They can then select and...

Are there any limits on the number of books I can read on Scribd?

Scribd allows users to explore a wide variety of content but does impose monthly reading limits on certain popular titles to...

Can I share my Scribd library with others?

Scribd does not permit users to share their personal library or account, as it is meant for individual use only. However, users...

How can I manage my reading list on Scribd?

Users can efficiently manage their reading lists on Scribd by creating customized lists for books, audiobooks, and documents....

Membership and Pricing

What is Scribd's membership plan?

Scribd's membership plan provides subscribers with access to a wide range of content, including eBooks, audiobooks, and...

How much does Scribd cost?

Scribd generally charges approximately ten dollars per month for its subscription, which grants access to a large collection of...

Can I cancel my Scribd membership at any time?

Users are free to cancel their Scribd membership whenever they choose, with access remaining until the billing period ends. It...

Is there a free trial available for Scribd?

Scribd generally provides a free trial for new users, lasting thirty days, which allows access to its vast library of eBooks,...

Can I gift a Scribd membership to someone else?

Scribd does not allow direct gifting of memberships, but alternatives include giving a gift card or reimbursing someone for...

Compatibility and Restrictions

What devices and platforms are compatible with Scribd?

Scribd is compatible with various platforms including web browsers on Windows and macOS, as well as mobile apps for iOS and...

Are there any age restrictions for using Scribd?

Scribd requires users to be at least thirteen years old to create an account, aligning with laws like COPPA. Those under...

Content and Features

What happens if I forget to return a book on Scribd?

Scribd's subscription model does not require users to return books like a library. There are no late fees, and users can read...

How does the search function work on Scribd?

Scribd's search function allows users to locate content within its vast library by entering keywords or phrases. It scans for...

What types of documents can I find on Scribd?

Scribd boasts a wide range of documents including eBooks, audiobooks, articles, academic papers, presentations, and...

Can I suggest books to be added to the Scribd library?

Users can suggest books for Scribd's library indirectly through community feedback, though there is no official submission...
We look to the Scribd issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Scribd issues reported to GetHuman

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!