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Pornhub Customer FAQ

Top Answers & How-to Guides

How do I Contact Pornhub Customer Service?

The question we are asked most often is about how to talk to Pornhub customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any parental controls available on Pornhub?

Yes, Pornhub does offer robust parental controls to help prevent minors from accessing adult content. These controls allow parents...
Ask any question you have about Pornhub customer service, get an answer now.

Recent Pornhub Customer Questions

Having problems with the age verification on my phone to have access to free videos.

We're sorry to hear you're experiencing issues with the age verification process. Firstly, ensure your mobile device's browser settings are allowing cookies and pop-ups. Clear your mobile browser's cache and restart your device. Then, please try verifying your age again, ensuring all information is accurate and complete. If you still have persistent issues after these steps, it may be a temporary problem on our end. Please retry after some time.
Asked Jun 3, 2024 12:53 AM

Why is my Pornhub account blocked?

There can be a few reasons why your Pornhub account is blocked. It could possibly due to some violation of site rules or policies, such as posting inappropriate content or offensive comments. Additionally, if your account security may have been compromised, Pornhub may temporarily block it for your protection. Alternatively, if you've forgotten your password and made multiple unsuccessful attempts to log in, this could also trigger a lockout. For a definitive answer and help with unblocking your account, it is best to reach out directly to the Pornhub support team.
Asked Apr 28, 2024 3:46 AM

Does using a vpn for Pornhub get your account blocked

No, using a VPN for Pornhub does not get your account blocked. Pornhub allows the use of a VPN for enhanced privacy and security. Using a VPN can also help you access content that might be regionally restricted. However, make sure that you're using a reliable and safe VPN when accessing any website, including Pornhub.
Asked Apr 28, 2024 3:44 AM

Non ricordo l’e-mail associata al mio username

Siamo spiacenti, ma per motivi di sicurezza e privacy, non possiamo fornirti informazioni specifiche sulle email associate agli username. Se hai dimenticato l'email associata al tuo account, ti suggeriamo di provare a entrare con tutti i possibili indirizzi email che potresti aver usato. Se non riesci ancora ad accedere, potrebbe essere necessario creare un nuovo account.
Asked Apr 21, 2024 2:24 PM

Im in SC and pornhub thinks im in NC. No access to pornhub.

We're sorry to hear about this issue. It could be related to your IP address being misidentified. One simple solution could be clearing your browser's cache and cookies, which may reset the geolocation data. If the issue persists, you might try a different browser, check your device's geo-location settings, or consider using a VPN (Virtual Private Network) to correct your location. Remember that access to Pornhub needs to be in accordance with the laws of your local jurisdiction.
Asked Apr 13, 2024 2:31 AM

Help me with my Pornhub customer service issue

Downloads

Can I download videos from Pornhub?

No, it is not possible to download videos directly from Pornhub. The website strictly prohibits downloading content to respect the...

Offline Viewing

Is it possible to watch videos offline on Pornhub?

No, it is not currently possible to watch videos offline on Pornhub. All videos on the website require an internet connection to stream...

Age Restrictions

What are the age restrictions for accessing Pornhub?

To comply with legal regulations and ensure a safe browsing experience, Pornhub strictly restricts access to individuals over the age...

Subscriptions

Can I subscribe to specific channels or categories on Pornhub?

Yes, you can subscribe to specific channels and categories on Pornhub. By subscribing, you can receive notifications and updates about...

Sharing

Can I share videos from Pornhub on social media platforms?

Yes, you can share videos from Pornhub on select social media platforms. Pornhub offers options to share videos directly through various...

Video Quality

What are the different video quality options on Pornhub?

On Pornhub, you can enjoy a wide range of video quality options to cater to your preferences. We offer a variety of choices to ensure...

Parental Controls

Are there any parental controls available on Pornhub?

Yes, Pornhub does offer robust parental controls to help prevent minors from accessing adult content. These controls allow parents...
We look to the Pornhub issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Pornhub issues reported to GetHuman
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