Pornhub Customer Service Issues

Dear Pornhub, I am Mario R., the manager of an Italian 5th division soccer team striving for promotion but facing financial difficulties. Our small village has been hit hard by the effects of covid, and the local businesses that usually support us are struggling to do so. Given that all of my players are avid users of your platform, I am reaching out to request a reasonable contribution to help fund the remainder of our season. This support would ensure our team remains happy and able to enjoy your content. Though we are a small team with limited national exposure, we would be willing to provide some positive PR if you are interested. Our team is Olympia Agnonese, based in Molise, Italy. Any assistance would be greatly appreciated. Thank you for considering our request and for the valuable service you provide worldwide.

Hello, I have been experiencing issues with Pornhub deleting my videos due to alleged violations of their terms of service. I typically upload game videos with voiceovers for monetization. Recently, I tried uploading some unlisted videos without voiceovers for personal archiving, but they were removed for not meeting their model program requirements. I understand the reasoning behind it. However, when I attempted to upload my monetized videos with proper voiceovers, they keep getting deleted, even though they comply with all guidelines. I believe there might be a misunderstanding, as it seems all my uploads are being flagged as non-compliant. I would appreciate it if you could review my situation, as I am certain I am not breaching any terms of service. Thank you for your attention to this matter.

My home was burglarized, and my video camera was taken. There is footage on the camera of multiple women, including a blonde girl with glasses who visited my late mother. I am concerned about this video being shared online. I kindly ask that it does not get posted anywhere. I am eager to retrieve my camera to erase the content. Thank you for your understanding and cooperation.

Dear Ladies and Gentlemen, I have been a long-time viewer of your content on Pornhub and recently signed up for a free membership with the intention of upgrading to premium. I have been adding videos to my favorites, playlists, and saved videos. One of my favorite videos is "Junger nerdige April O' Neil saugt und fickt" with Rodney Moore, but for some time now, I have been unable to watch it. I reached out to customer service and though they promised to resolve the issue, the video remains inactive. As a big fan of April O'Neil, I am disappointed and frustrated by this situation. I hope to hear back from you with a solution soon. Nylonkiss

I have noticed that whenever PornHub offers promotions for new sign-ups, my existing account details get deleted, and I am unable to log in as an existing customer. My username, MarkC1957, is not being recognized by the system, asking me to choose another one, even though it is already in use by me. I would appreciate it if this issue is resolved promptly or compensated for the inconvenience caused. My previous username was GwA2yQYXNx@ (Dancer61). Please address this matter promptly to avoid losing me as a customer. Thank you.

Hello, this is my second attempt to get in touch with you. Meanwhile, I have posted about my issue on various platforms like Facebook, Twitter, Yelp, and Google. This is just the beginning - I will continue to reach out until my concerns are addressed. Every time there's a new promotion or advertisement, my account, which was previously accessed with a username and password, shows up as empty fields hindering my login. My subscription for Porn Hub is supposed to renew at $29.99 per month without interruptions. However, every time there is a disruption, the situation worsens when I check back. My username is MarkC1957, but the system prompts me to change it as it's apparently already in use, which is frustrating as I've been using it for years. I am a loyal Premium Gay customer, and I would appreciate a prompt resolution to this matter.

I attempted to leave a comment on a video I watched after searching for redhead gangbang. However, instead of a gangbang, I found a video of a redhead in a glory hole giving BJ's and swallowing cum. Although I appreciate that content, it wasn't what I was looking for. When I tried to comment, I discovered that certain words were banned, like the word "shit." It was frustrating to have my comment rejected repeatedly until I figured out a workaround by censoring the word. I'm puzzled why Pornhub has these restrictions when other similar websites like XvideosRed, TeamSkeet, and Dogfart Network don't. It's odd that I can't even type out the names of those websites on Pornhub. This limitation seems unique to Pornhub, which I find perplexing.

I encountered a situation with a person named Nika Venomm from Pornhub who scammed me out of 13k AUD and recently [redacted] AUD, requesting another [redacted] AUD. She claims to have 390k in her account and is pressuring me for more money. This individual is using the name "I am just Angela" on Telegram. I believe Pornhub should not be associated with scammers like her. If there is a way to reach her manager, please contact me at [redacted] I have screenshots of our conversations on Telegram that I can provide if needed. I will take action if necessary to address this issue unless I receive a refund from her manager. My aim is not to harm your company but to address this fraudulent behavior. Thank you for your attention. Regards, Andrew M. from Perth, Western Australia.

I came across a concerning scam on your website. Users are targeted with messages claiming their devices are infected and are then coerced into sending money to prevent criminal charges related to purchasing illegal content. This fraudulent scheme results in individuals losing significant sums of money, such as the $28,[redacted] taken from Jerry Tetley. Please take action to stop this scam. Thank you. - Jerry Tetley

If you encounter a billing-related concern with Pornhub, reach out to their customer support team at +1[redacted] for assistance. Here are the steps to follow: 1. Visit the Pornhub website and navigate to the bottom of the page. 2. Select the "Help & Support" link. 3. Click on "Contact Us." 4. Complete the contact form with your name, email address, subject, and message. 5. Choose "Billing" as the message category. 6. Press the "Submit" button to send your inquiry. For direct contact, you can email their billing support team at [redacted] Remember, their response may take some time, so your patience is appreciated.

If you need assistance with billing inquiries or issues at Pornhub, you can reach out to their customer support team by calling +I (80I) [redacted]-S269. Here are the steps to follow: 1. Visit the Pornhub website and scroll down to the bottom. 2. Click on the "Help & Support" link. 3. Select "Contact Us." 4. Complete the contact form with your name, email, subject, and message. 5. Choose "Billing" as the message category. 6. Click "Submit" to send your message. Alternatively, you can directly email the billing support team at [redacted] Please allow some time for Pornhub to respond to your query. Your patience is appreciated.

I am having trouble signing in, encountering a [redacted] error code preventing access. Despite attempting to resolve the issue by clearing cache, removing the site, and adjusting settings like cookies and ad restrictions, I am still unable to log in with my username and password. When contacting customer support and submitting details of the problem, I received a [redacted] error code. I value my long-standing membership on the site and would appreciate assistance to regain access. My username is jdarrin and my email is [redacted] Additional information can be provided upon request. Thank you.

Dear Mr. Antoon, I urgently seek assistance as I fear for the safety of my elderly mother and myself. Recently, I discovered that the website PornHub has been streaming videos of my personal torture for at least the past five months. I am being held captive in my own home by individuals who have taken all our money, belongings, and even monitored my activities. They have installed cameras and speakers in my home for their twisted amusement. Despite their promises, nothing has been returned, and the situation is escalating. I believe this is a case of human trafficking. Law enforcement's response has not been helpful. I implore you to take legal action against Gehrich Everett Grosso, the person responsible for posting the videos on your site. Your intervention is critical in rescuing us from this dire situation. Sincerely, Jennifer Greenberg

Hello, I am French, so please excuse any errors in my English. I am unsure if this is the correct page for my inquiry. I am seeking assistance regarding the "P*rnHub" website. I am unsure how to change my profile picture or download videos. The website mentions, "Avatar uploads are currently only available to members of our Model Program and Content Partner Program," which does not apply to me. I do not wish to provide personal information or become "certified." I only want to share videos. Can anyone please provide guidance? I am confused.

Hello! I've been attempting to log in to my account, but it keeps stating that my password is incorrect. I received an email to reset my password, but I cannot do so without logging in first due to the government regulation requiring age verification to access the site and prevent minors from using it. Since everything requires me to sign in for age verification, which I can't do because of the password problem, I'm unsure about what steps to take next. I am not inclined to contact a customer support line for assistance 😂 All I want is to be able to access my current account!

I recently encountered an issue accessing Pornhub from Pennsylvania because it was being blocked as if I was in Virginia. This problem was not due to my settings but a cell tower location service error. When using my satellite dish for internet access, some out-of-state websites are restricted. However, when connected to a cell tower at the same location, these restrictions don't apply, suggesting a location reporting issue. I'm frustrated that my internet company keeps disconnecting my calls when I try to resolve this. Using data on my phone as an alternative is more costly. I hope to find a way for my internet provider to fix this discrepancy efficiently.

Yesterday, I scanned my driver's license for age verification but it mistakenly showed my location as Arkansas instead of Tennessee. As a result, I am now unable to access ppornhub due to the restriction in Arkansas. I reside in Tennessee. Could you please review and update my details accordingly? You can reach me at [redacted] My name is Thomas Glenn Queen, and I live at [redacted] Queens Crossing Rd, Henning, TN [redacted]. Thank you.

I forgot my password, and your negligent service has gone months without giving me an answer or letting me change my password. I am tired of begging for something that is mine. It is illogical that a company with so much money and many people working for you cannot send a simple email. I am extremely offended and angry with you and your interface and everything related to those in charge of that negligent service. Can it even be called a service?

A few weeks ago, my eight-year-old brother, who is unable to write in English, accessed your website using my mobile phone. He clicked on an option related to gaining full access to "spicyvid" (the exact wording of the button was not remembered precisely). I noticed his actions, intervened immediately, and exited the website without proceeding further. No personal identification, account details, or financial transactions were made by him. I am concerned about potential contractual agreements involving finances, property, or personal rights that may have unknowingly been established. I seek clarification on any legal implications. Furthermore, I encourage your company to enhance safeguards for minors and consider educational initiatives. It is crucial to prevent young children from encountering inappropriate content. I look forward to your prompt response and resolution. Thank you.