Updated July 31, 2025

TownePlace Suites Customer FAQ

Recent TownePlace Suites Customer Questions

Do upgraded room numbers show on invoice?

Yes, if you were upgraded to a different room type at the TownePlace Suites, your room number and the type of room you were upgraded to should appear on your invoice. Please keep in mind that the specifics might vary depending on the hotel's policies and systems.

Asked Mar 6, 2024 1:22 AM

Help me with my TownePlace Suites customer service issue

General Information

Is breakfast included in my stay?

TownePlace Suites generally provides a complimentary breakfast featuring a variety of items like hot and cold foods, fruits,...

What are the check-in and check-out times?

The standard check-in time for TownePlace Suites is 3:00 PM, and check-out is at 12:00 PM. However, these times may change...

Do you offer a shuttle service to and from the airport?

TownePlace Suites lacks a consistent policy on airport shuttle services, which differ by location. Some hotels may offer this...

Is parking available at the hotel?

TownePlace Suites typically offers parking at many locations, with options including complimentary or fee-based on-site...

Are there any local attractions nearby?

TownePlace Suites properties are typically located close to numerous local attractions including museums, parks, and shopping....

Are pets allowed in the hotel?

TownePlace Suites generally permits pets, but policies can differ by location, including restrictions on size and type, along...

Can I request a late check-out?

TownePlace Suites does allow guests to request a late check-out, though its availability depends on the hotel location and...

Do you have any special rates for extended stays?

TownePlace Suites does provide special rates for extended stays, which can vary based on location, duration, and seasonal...

What is your cancellation policy?

TownePlace Suites has a flexible cancellation policy that varies by location and rate. Generally, guests can cancel standard...

Is there a fitness center or gym on-site?

TownePlace Suites generally features a fitness center for guests, equipped with various exercise equipment like treadmills and...

Are there laundry facilities available?

TownePlace Suites usually provides laundry facilities for guests, including self-service options available at most locations....

Do you have a pool?

TownePlace Suites often provide pools alongside various amenities, but availability differs by location. Guests should check...

Is Wi-Fi included in the room rate?

TownePlace Suites generally includes free Wi-Fi in room rates to help guests stay connected during their visits, but specific...

Are there restaurants or dining options within walking distance?

TownePlace Suites typically has a convenient location near various dining options, including local and chain restaurants within...

Do you offer room service?

TownePlace Suites generally does not provide traditional room service but instead allows guests to cook meals in in-suite...

What amenities are available in the rooms?

TownePlace Suites provides various amenities in their rooms, including fully equipped kitchens, comfortable bedding, and...

Is there a business center available for guests?

TownePlace Suites generally provides business centers with necessary tools like computers, printers, and internet access for...

We look to the TownePlace Suites issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

TownePlace Suites issues reported to GetHuman

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