TigerDirect.com Customer Service

Ways to contact TigerDirect.com and solve common issues

Use TigerDirect.com's Phone Number

TigerDirect.com's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for TigerDirect.com

Contacting TigerDirect.com customer support

Below you can compare and contrast the 4 ways to contact TigerDirect.com by looking at which ones are the fastest and which ones other customers recommend the most for solving TigerDirect.com customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact TigerDirect.com across the following channels: Phone, Chat, Email, Web.

Phone number / contactWaitVotes
Customer Service
3 mins17
Live Chat at tigerdirect.com
Customer Service
28 mins4
Customer Service
< 2 hrs94
Online Help at tigerdirect.com
Customer Service
< 2 hrs105

TigerDirect.com: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for TigerDirect.com.
Do you offer any warranties on your products?
Yes, TigerDirect.com offers warranties on its products. We understand the importance of customer satisfaction and want our customers to have peace of mind when making a purchase. Most of our products come with a manufacturer's warranty that covers defects and malfunctions. Additionally, TigerDirect.com offers extended warranties for an extra fee, providing further protection and support beyond the manufacturer's warranty. Our extended warranties allow customers to have their products repaired or replaced if they encounter any issues beyond the initial warranty period. We also have a dedicated customer support team that is readily available to assist with any warranty inquiries or claims. At TigerDirect.com, we strive to provide excellent service and make sure our customers have a worry-free shopping experience.
Are there any restrictions on purchasing certain items?
Yes, there may be restrictions on purchasing certain items at TigerDirect.com. These restrictions vary depending on the type of item being purchased. Some products may have age restrictions and can only be sold to individuals who meet the minimum age requirements. Additionally, certain products may be restricted by regional or international shipping regulations, limiting their availability in certain areas. TigerDirect.com also complies with legal restrictions on the sale of specific items, such as firearms and certain hazardous materials. To ensure compliance and provide a safe shopping experience, TigerDirect.com reserves the right to refuse the sale of restricted items to customers who do not meet the necessary requirements. Prior to making a purchase, customers are encouraged to review the product descriptions and any applicable restrictions mentioned on the website.
What is TigerDirect.com's price match policy?
TigerDirect.com has a price match policy in place to ensure customers are offered competitive pricing. If you find a lower price on a product available at another authorized retailer, TigerDirect.com will match that price. The product must be identical in brand, model number, and condition, and must be in stock and available for immediate purchase. This policy applies to both online and in-store purchases. To request a price match, customers can contact customer service within 30 days of purchase, providing proof of the lower price. TigerDirect.com's dedicated team will review the request and determine eligibility. By offering a price match policy, TigerDirect.com aims to guarantee customers receive the best deal possible on their desired products.
Can I receive notifications for deals and promotions?
Yes, you can receive notifications for deals and promotions at TigerDirect.com. To stay updated, simply sign up for the TigerDirect newsletter. By subscribing to the newsletter, you'll receive regular emails with information on the latest deals, exclusive promotions, and special offers. In addition to the newsletter, TigerDirect also offers various social media channels where you can follow them to receive real-time updates on deals and promotions. These channels include Facebook, Twitter, and Instagram. By following TigerDirect on these platforms, you'll never miss out on any exciting deals or promotions. Stay connected and be the first to know about the latest offers and discounts by signing up for the TigerDirect newsletter and following them on social media.
What payment methods does TigerDirect.com accept?
TigerDirect.com accepts various payment methods to provide convenience and flexibility to its customers. We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we also accept payment through PayPal, an online payment service widely used worldwide for secure transactions. For customers who prefer financing options, we offer TigerDirect Credit, allowing you to make purchases now and pay later, with flexible payment plans available. It's important to note that payment methods may vary depending on the product, so please refer to the specific product page for detailed payment options. With multiple payment methods available, TigerDirect.com ensures a seamless and hassle-free checkout experience for all our valued customers.
Can I track the status of my order?
Yes, you can easily track the status of your order on TigerDirect.com. Once your order is placed, you will receive a confirmation email with your order details and a tracking number. Simply click on the tracking number provided in the email or go to the "Order Status" page on our website. Enter your order number and the email address associated with your account to retrieve the most up-to-date information on your shipment. You will be able to see the current status, estimated delivery date, and the shipping carrier used for your order. Our tracking system provides real-time updates, ensuring you are always aware of the progress of your delivery.
What is your return policy?
Our return policy at TigerDirect.com is designed to provide our customers with a hassle-free shopping experience. If you are not completely satisfied with your purchase, you can return most items within 30 days from the date of delivery. The returned item must be in its original condition, unopened, and accompanied by the original packaging and accessories. Some items, such as software, consumables, and certain electronics, may have specific return restrictions. Additionally, customized and special-order items are generally non-returnable unless there is a manufacturer defect. To initiate a return, you can either contact our customer service team or submit a return request online. Once your return is approved, you will receive instructions for shipping the item back to us. Upon receipt and inspection of the returned item, we will issue a refund as per our refund policy.
There's more!
Click below to show 4 more questions, answers, and complete guides to common TigerDirect.com customer support problem.

Does GetHuman work with TigerDirect.com?

GetHuman does not work with TigerDirect.com's customer support operations, directly or in any other way. GetHuman has no partnership or relation to TigerDirect.com at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check TigerDirect.com's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting TigerDirect.com at a Glance

TigerDirect.com has 1 chat option
TigerDirect.com has 1 customer email
TigerDirect.com has 1 help forum
TigerDirect.com has no twitter handle
TigerDirect.com has no facebook page
Contact information overview

Answered on this page:

How long does it take to process a refund?
Do you offer international shipping?
Can I cancel or change my order?
Solutions to common issues

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