Things may not always go as planned, and on Thumbtack, some situations may cause you to request a refund. An instance would be if you have an issue with the phone number provided by a customer. You can also request a refund if you receive a lead for an identical job from the same customer within one week. Additionally, you can request a refund if a customer changes the job location or if the client contacts you about a job that differs from the original lead.
Whatever the reason, don’t waste time because you must dispute your charge on Thumbtack within 30 days to qualify for a refund. If you face issues and want to dispute a charge on Thumbtack, these steps can help you.
Before you dispute a charge, you must investigate whether the lead qualifies for a refund. Thumbtack has a well-laid-out refund policy that clearly outlines what qualifies for a refund. Some situations can be refunded automatically, but others, depending on your case, must meet these requirements to qualify:
Once you ascertain that your lead qualifies for a charge dispute, open your Thumbtack app and log into your account. Navigate to the main menu and click on the profile icon. Clicking your profile opens up various options that relate to your account. From the alternatives, tap the gear icon on the top right.
Disputing a charge results in a chargeback relating to your payments. The payments tab lets you modify your payment settings and review your charges history. Select the payments tab, and on the new options, tap “Your Charges.” This option opens up a new page that contains your charges history, including the dates and amounts involved.
Within the charges page, navigate to the request a refund option above the payment history. Selecting this tab opens up a drop-down menu from where you must choose the payment period. Once you identify the period associated with your lead, you can choose from the leads within that period.
Selecting the lead period makes it easier for you to find your lead, and after locating it, you must choose your reason for disputing the charge. Since you already know what qualifies your lead for a refund, select the most appropriate reason and proceed. The next prompt will require you to fill in more details related to the issue at hand for it to be handled appropriately. Depending on the details of your case, it can take up to two business days to process your refund. Feel free to contact Thumbtack’s customer support team with any queries.
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