What is your return policy?

Our return policy at The-house.com is designed to ensure customer satisfaction. We pride ourselves on providing high-quality products, but if for any reason you are not completely satisfied with your purchase, we offer hassle-free returns. Items must be returned within 30 days of the purchase date and in their original condition and packaging. Please note that certain items, such as underwear or customized products, may not be eligible for return due to hygiene or personalization reasons. To initiate a return, simply contact our customer service team with your order number and reason for return, and we will provide you with a return authorization and detailed instructions. Once the returned item is received and inspected, we will issue a refund to the original payment method or offer an exchange for another product.