The Cheesecake Factory, Inc. Customer FAQ

We're sorry for the inconvenience. It may take up to 48 hours for your dining credits to be reflected in your account after you dine at The Cheesecake Factory, Inc. If you still don't see your credits after this time, there might have been an issue with the transaction. Please ensure that your receipt was accurately uploaded, and that you've entered the correct date and location of your visit. If all information was entered correctly but your rewards are still not showing up, there may be a technical glitch, which can also cause a delay in the display of your credits.

If you've had an unsatisfactory experience at The Cheesecake Factory, Inc., we're sorry to hear that. You can file a complaint directly with the restaurant's corporate team. The Cheesecake Factory, Inc. prides itself on maintaining an inclusive and respectful environment and has procedures in place to investigate and address any issues. To file your complaint, reach out to their Guest Services department. Be as specific as you can in describing the incident, providing date, time, and the location of the restaurant, plus any details you feel are relevant. Every complaint is taken seriously, and they will undertake an investigation based on the information you provide.